Carmarthenshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Major Outage
Investigating
Identified
Monitoring
Resolved

3 incident updates

Monday 20th October 2025
10:56 am
Important: Current outage affecting the SA33 4** area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

7:16 pm
Urgent Planned Maintenance: 22.10.2025 in SA33 4**
09:00 - 12:00

We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.

Reason for maintenance: Equipment Checks
Degraded Performance
Investigating
Identified
Monitoring
Resolved

166 incident updates

Monday 8th September 2025
8:46 am
Important: Current outage affecting SA8 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

7:49 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Monday 20th October 2025
3:24 pm
Important: Current outage affecting SA33 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

9:36 pm
"Planned Maintenance: 23 October 2025; SA33 4**
AM
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency changes.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

546 incident updates

Saturday 7th June 2025
4:00 am
Important: Current outage affecting SA66 7xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 4 to 6 hours.

Tuesday 21st October 2025
12:06 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

11 incident updates

Saturday 18th October 2025
3:59 pm
Important: Current outage affecting SA19 8**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours.

Tuesday 21st October 2025
12:04 am
RESOLVED: The reported issue in SA19 8** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Tuesday 21st October 2025 at 07:59 to Tuesday 21st October 2025 at 16:00

Planned Maintenance: 21st October 2025 between 09:00 and 17:00 in Carmarthenshire and Pembrokeshire regions.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade