Carmarthenshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Investigating
Identified
Monitoring
Resolved
1 incident update
Friday 9th May 2025
7:19 am
Important: Current outage affecting SA10 7**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 2hrs.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 2hrs.
Partial Outage
Investigating
Identified
Monitoring
Resolved
4 incident updates
Thursday 8th May 2025
2:44 pm
Important: Current outage affecting SA33 6xx
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
Monday 12th May 2025
8:51 am
We are aware of an outage affecting your area. Our engineers are currently on route to investigate the issue further. More information will be provided as soon as it becomes available.
We apologise for any inconvenience caused.
We apologise for any inconvenience caused.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
6 incident updates
Tuesday 22nd April 2025
7:49 pm
Important: Current outage affecting SA19 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24-48 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24-48 hours.
Saturday 17th May 2025
8:58 am
We would like to inform you that our engineers are scheduled to attend the fault location on Wednesday, 22nd May. Further updates regarding the visit and any findings will be provided on the day of the visit.
Partial Outage
Investigating
Identified
Monitoring
Resolved
7 incident updates
Tuesday 22nd April 2025
9:07 am
Important: Current outage affecting SA3 2**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 24hrs
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 24hrs
Monday 12th May 2025
3:03 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to confirm and arrange further resources. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to confirm and arrange further resources. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
6 incident updates
Saturday 17th May 2025
11:19 am
Important: Current outage affecting SA37 & SA35
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
Wednesday 21st May 2025
3:33 pm
RESOLVED: The reported issue in the SA37 and SA35 area has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Wednesday 21st May 2025 at 10:33 to Wednesday 21st May 2025 at 12:33
Urgent Planned Maintenance: 21st May 2025 in the SA37 and SA35 area between 11:30 and 13:30
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Resolve an intermittent issue in the area.
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Resolve an intermittent issue in the area.