Service Status

Monday 3rd February 2025

3:00 pm

We've detected an issue that may be affecting your internet service in DL14 8XF. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within 24hrs.

Friday 7th February 2025

10:23 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Monday 10th February.

Tuesday 11th February 2025

11:44 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Friday 14th February.

Friday 14th February 2025

9:47 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Tuesday 18th February.

Tuesday 18th February 2025

10:13 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Monday 24th February.

Monday 24th February 2025

9:50 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Friday 28th February.

Friday 28th February 2025

3:58 pm

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Friday 7th March.

Saturday 8th March 2025

7:55 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Monday, 10th March.

Tuesday 11th March 2025

10:07 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

The next update is expected on Monday 17th March.

Thank you for your understanding.

County Durham network service status