Cumbria network service status
If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Friday 21st November 2025
10:04 am
Important: Current outage affecting CA7 8**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
10:13 am
Urgent Planned Maintenance: 22/11 CA7 8**
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Friday 21st November 2025
9:21 am
Important: Current outage affecting CA7 4**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
8:14 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Scheduled Maintenance
Saturday 22nd November 2025 at 00:06 to Saturday 22nd November 2025 at 06:06
Urgent Planned Maintenance: 22/11 CA7 8**
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
Scheduled Maintenance
Monday 8th December 2025 at 08:00 to Monday 8th December 2025 at 16:00
Planned Maintenance: 8th December 2025 between 08:00 and 16:00 affecting the Walney Island network.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
Scheduled Maintenance
Saturday 22nd November 2025 at 00:06 to Saturday 22nd November 2025 at 06:06
Urgent Planned Maintenance: 22/11 CA7 8**
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul