Cumbria network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

22 incident updates

Friday 15th August 2025
2:19 pm
Important: Current outage affecting the LA14 3** area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

2:02 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

98 incident updates

Monday 28th July 2025
9:20 am
Important: Current outage affecting the CA10 1** area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

1:47 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

150 incident updates

Tuesday 15th July 2025
3:26 pm
Important: Current outage affecting CA10 and CA16

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 6 hours.

5:30 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

6 incident updates

Wednesday 13th August 2025
8:56 am
Important: Current outage affecting CA10 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

2:00 pm
RESOLVED: The reported issue in CA10 3** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Thursday 28th August 2025 at 07:59 to Thursday 28th August 2025 at 16:00

Planned Maintenance: 28th August 2025 in the Cumbria region between 09:00 and 17:00.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade