Cumbria network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

138 incident updates

Thursday 11th December 2025
2:43 am
Important: Current outage affecting CA11 9xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

7:25 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

53 incident updates

Wednesday 31st December 2025
11:54 am
Important: Current outage affecting LA14 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 6 hours.

Tuesday 13th January 2026
3:00 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

114 incident updates

Tuesday 16th December 2025
8:06 pm
Important: Current outage affecting CA7 area

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

Tuesday 13th January 2026
3:06 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved

3 incident updates

Monday 12th January 2026
2:38 pm
Important: Current outage affecting CA7 8**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

Tuesday 13th January 2026
4:56 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We will provide a further update on expected resolution times as soon as we have more information.

Thank you for your understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

6 incident updates

Sunday 11th January 2026
11:29 pm
Important: Current outage affecting the CA7 area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

Tuesday 13th January 2026
5:01 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Monday 12th January 2026
6:13 pm
Important: Current outage affecting CA6 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours

6:46 pm
RESOLVED: The reported issue in CA6 4** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Monday 12th January 2026 at 08:00 to Monday 12th January 2026 at 16:00

Planned Maintenance: 12th January 2026 between 08:00 and 16:00 affecting the Walney Island network.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade