Cumbria network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
38 incident updates
Thursday 11th December 2025
2:43 am
Important: Current outage affecting CA11 9xx
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
10:14 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
10 incident updates
Tuesday 16th December 2025
8:06 pm
Important: Current outage affecting CA7 area
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
7:37 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Thursday 18th December 2025
2:51 pm
Important: Current outage affecting CA4 **, CA5 **, CA8 **
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
Friday 19th December 2025
12:14 am
RESOLVED: The planned maintenance in CA4 **, CA5 **, CA8 ** has been successfully completed.
We are pleased to confirm that our planned maintenance is complete and your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com. Thank you for your patience and understanding.
We are pleased to confirm that our planned maintenance is complete and your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com. Thank you for your patience and understanding.
Scheduled Maintenance
Monday 12th January 2026 at 08:00 to Monday 12th January 2026 at 16:00
Planned Maintenance: 12th January 2026 between 08:00 and 16:00 affecting the Walney Island network.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade