Cumbria network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Thursday 4th December 2025
10:25 am
Important: Current outage affecting CA11
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours.
4:29 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding
Scheduled Maintenance
Monday 12th January 2026 at 08:00 to Monday 12th January 2026 at 16:00
Planned Maintenance: 12th January 2025 between 08:00 and 16:00 affecting the Walney Island network.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade