Essex network service status

If your issue is not listed below, please call our support team on 0333 880 4141.

Partial Outage

Last update: Tuesday 26th September 2023 at 09:21

Investigating
Identified
Monitoring
Resolved

Created at 11:59 on Monday 25th September 2023

We are currently experiencing network degraded performance affecting Asheldham in the CM0 area. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 09:21 on Tuesday 26th September 2023

We are still working to resolve this issue. More updates to follow in due course.

Partial Outage

Last update: Tuesday 26th September 2023 at 10:15

Investigating
Identified
Monitoring
Resolved

Created at 10:09 on Tuesday 26th September 2023

We are investigating a network incident affecting Southminster in the CM0 area. Our team is currently working to restore the service. We apologise for any inconvenience. We will provide further updates shortly.

Updated at 10:15 on Tuesday 26th September 2023

We've identified the problem and we're working on it right now

Partial Outage

Last update: Monday 25th September 2023 at 18:57

Investigating
Identified
Monitoring
Resolved

Created at 17:44 on Monday 25th September 2023

We are investigating a network incident partially affecting CM1 2xx.
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 18:57 on Monday 25th September 2023

Great news! The services partially affecting CM1 2xx are now back online.
If your broadband is still down, then please contact the support team on either 0333 880 4141 or helpdesk@voneus.com. Thank you.

Scheduled Maintenance

Tuesday 26th September 2023 at 11:00 to Tuesday 26th September 2023 at 12:00

We will be performing scheduled maintenance affecting St Lawrence on the 26th September 2023 from 1100 to 1200 Hours BST. During this time, users can expect a full outage as the works are undertaken.