Essex network service status

If your issue is not listed, please call our support team on 0333 880 4141

Partial Outage
Investigating
Identified
Monitoring
Resolved

5 incident updates

Sunday 27th April 2025
8:51 pm
Important: Current outage affecting High Easter, Chelmsford CM1 ***

We are aware of an outage affecting your area. Our engineers are currently investigating to determine the cause, and more information will be provided as soon as it becomes available.

We apologise for any inconvenience caused

Thursday 8th May 2025
7:48 am
UPDATE: We're sorry but we need to reschedule

Unfortunately, despite our engineers working hard to try to resolve the issue affecting your service, we need to reschedule completion of the works.

We apologise for any inconvenience this may cause.

We will provide an update with further information and the rescheduled date and time as soon as possible.
Partial Outage
Investigating
Identified
Monitoring
Resolved

5 incident updates

Wednesday 7th May 2025
2:43 am
Important: Current outage affecting CM1 3xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 24 to 48 hours.

Wednesday 14th May 2025
2:07 am
Important: Current outage CM1 3xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

1 incident update

Thursday 15th May 2025
8:00 am
Important: Current degraded service affecting IP12 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 24 to 48 hours.