Essex network service status

If your issue is not listed, please call our support team on 0333 880 4141

Major Outage
Investigating
Identified
Monitoring
Resolved

129 incident updates

Monday 29th September 2025
8:32 am
Important: Current outage affecting CM9 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next few hours.

8:51 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

126 incident updates

Tuesday 30th September 2025
7:13 pm
Important: Current outage affecting CM9 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours

8:52 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

121 incident updates

Tuesday 30th September 2025
7:35 pm
Important: Current outage affecting CM9 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

8:52 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved

2 incident updates

Wednesday 29th October 2025
4:22 pm
Important: Current outage affecting the area of SS11

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

10:07 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

4 incident updates

Tuesday 28th October 2025
12:07 pm
Important: Current outage affecting CM1 **

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

Wednesday 29th October 2025
12:31 am
RESOLVED: The reported issue in CM1 ** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Thursday 30th October 2025 at 09:00 to Thursday 30th October 2025 at 17:00

Planned Maintenance: 30th October 2025 between 09:00 and 17:00 in the Essex and Hertfordshire regions.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade