Service Status

Created at 01:38 on Tuesday 26th November 2024

We've detected an issue that may be affecting your internet service in CM5 0xx. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Updated at 12:03 on Tuesday 3rd December 2024

Engineers have been scheduled to attend the site on December 9, 2024, to address the issue. We are doing everything possible to restore your service as quickly as we can.

We will provide further updates on the day of the visit. Please expect our next update on December 9, 2024.

Thank you for your patience and understanding.

Updated at 10:07 on Friday 29th November 2024

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd December.

Updated at 16:21 on Wednesday 27th November 2024

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 28th November.

Updated at 12:30 on Wednesday 27th November 2024

Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update in the next 2 hours.

Updated at 09:33 on Tuesday 26th November 2024

Our Network Engineers have identified the issue and are currently working on repairs remotely. Thank you for your understanding and continued patience. We estimate the repairs to be completed within the next 3 to 4 hours.

Essex network service status