Essex network service status

We're pleased to inform you that the issue has been resolved, and all services are now restored to normal. Thank you for your patience and understanding.

Important: Current outage affecting CM1 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 2 hours.

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of the parts they require. We will provide a further update on expected resolution times as soon as we have more information.

Our engineers are currently investigating to determine the cause, and more information will be provided as soon as it becomes available.

We apologise for any inconvenience caused

Expect our next update within 24 to 48 hours

RESOLVED: The reported issue in CM1 4** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

Important: Current outage affecting CM1 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 24 hours.

Our engineers are currently on route to investigate the issue further. More information will be provided as soon as it becomes available.

We apologise for any inconvenience caused.

Expect our next update within 24 to 48 hours.