Essex network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

84 incident updates

Thursday 15th May 2025
8:00 am
Important: Current degraded service affecting IP12 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 24 to 48 hours.

Friday 4th July 2025
1:15 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

41 incident updates

Monday 23rd June 2025
5:39 pm
Important: Current outage affecting CM9 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours.

Friday 4th July 2025
1:15 am
Update: Unforeseen delay for restoration of services

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

26 incident updates

Thursday 19th June 2025
2:17 pm
Important: Current outage affecting CM15 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

Thursday 3rd July 2025
12:26 pm
RESOLVED: The reported issue in CM15 0** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

10 incident updates

Monday 30th June 2025
1:52 pm
Important: Current outage affecting CM6 1**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours.

3:38 pm
Planned Maintenance: 2025.07.03 - CM6 1**
23:30:00 - 00:30:00

We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above.

Your broadband is likely to be intermittent for the duration of this period.

We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
Degraded Performance
Investigating
Identified
Monitoring
Resolved

3 incident updates

Wednesday 2nd July 2025
10:22 am
Important: Current outage affecting CM0 7** area causing degraded service

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect slow and intermittent Service until the issue has been resolved.

We appreciate your patience and understanding - Expect hour next update within 6 hours.

Thursday 3rd July 2025
9:40 am
RESOLVED: The planned maintenance in CM0 7** has been successfully completed

We are pleased to confirm that our planned maintenance is complete and your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.