Essex network service status
If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Friday 14th March 2025
3:23 pm
Important: Current outage affecting CM5 area
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 to 48 hours..
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 to 48 hours..
6:59 pm
RESOLVED: The reported issue in CM5 area has now been fixed
We are pleased to confirm that your service should now be restored. However, you may still experience slower than normal speeds. We will provide further details of planned maintenance to correct.
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be restored. However, you may still experience slower than normal speeds. We will provide further details of planned maintenance to correct.
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Sunday 16th March 2025
5:05 pm
Important: Current outage affecting SS11 7xx
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
8:10 pm
We're in the final stages of resolving the issue. Our engineers are conducting last-minute checks to ensure a stable service. Full restoration is imminent.