Essex network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
1 incident update
Thursday 12th June 2025
11:10 am
Planned Maintenance: 19-06-2025 in CO5 9**
15:00-17:00
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above.
Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Host electrical work
15:00-17:00
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above.
Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Host electrical work
Degraded Performance
Investigating
Identified
Monitoring
Resolved
16 incident updates
Thursday 15th May 2025
8:00 am
Important: Current degraded service affecting IP12 3**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 to 48 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 to 48 hours.
2:07 pm
Update: Unforeseen delay for restoration of services
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
4 incident updates
Friday 13th June 2025
9:25 pm
Important: Current outage affecting IP13 6** & IP6 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 to 12 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 to 12 hours.
11:34 am
RESOLVED: The reported issue in the IP13 6** and IP6 9** area has now been fixed.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Thursday 19th June 2025 at 13:59 to Thursday 19th June 2025 at 16:02
"Planned Maintenance: 19-06-2025 in CO5 9**
15:00-17:00
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Host electrical work
15:00-17:00
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Host electrical work