Service Status

Monday 1st September 2025

1:29 pm

Important: Current outage affecting the area of CM1,CM6 and CM3

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

6:52 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.

11:37 pm

RESOLVED: The reported issue in CM1,CM6 and CM3 has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

Tuesday 2nd September 2025

1:17 pm

Important: Current network issue affecting the CM1, CM6 and CM3 area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

6:28 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.

11:21 pm

RESOLVED: The reported issue in CM1,CM6 and CM3 has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

Hertfordshire network service status