North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

315 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

7:10 pm
Planned Maintenance: 8th of December 2025 in the DL7 area between 08:00 and 18:00

We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.

Reason for maintenance: Poor download speeds that need to be resolved.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Tuesday 2nd December 2025
9:53 am
Important: Current outage affecting DL8 area

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

10:46 am
RESOLVED: The reported issue in DL8 2xx has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

65 incident updates

Tuesday 18th November 2025
11:47 am
Important: Current outage affecting Y021 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

11:20 am
RESOLVED: The reported issue in YO21 2xx has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Monday 1st December 2025 at 09:00 to Monday 1st December 2025 at 17:00

Planned Maintenance: 1st December 2025 between 09:00 and 17:00 for a period of approximately 5 minutes, affecting the North Yorkshire region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance

Monday 8th December 2025 at 08:00 to Monday 8th December 2025 at 18:00

Planned Maintenance: 8th of December 2025 in the DL7 area between 08:00 and 18:00

We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.

Reason for maintenance: Poor download speeds that need to be resolved.