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Degraded Performance
Last update: Friday 26th July 2024 at 10:20
Investigating
Identified
Monitoring
Resolved
Created at 17:04 on Wednesday 17th July 2024
We are currently experiencing network degraded performance affecting Hornby. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 10:20 on Friday 26th July 2024
We are still in the process of arranging the necessary resources to resolve this. We apologise for an inconveniences caused.
Updated at 08:23 on Friday 26th July 2024
We are still in the process of working to resolve this network incident. We will provide further updates as soon as they become available.
Updated at 15:18 on Thursday 25th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 08:34 on Thursday 25th July 2024
We are still in the process of arranging the necessary resources to resolve this. We apologise for an inconveniences caused.
Updated at 20:30 on Wednesday 24th July 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 14:02 on Wednesday 24th July 2024
We are still in the process for working to get this resolved. We apologise for the inconvenience this has caused.
Updated at 12:32 on Tuesday 23rd July 2024
This matter is taking longer to resolve than anticipated, hence we apologise for the inconvenience caused. We will provide further updates accordingly. We appreciate your patience as we coordinate this process.
Updated at 08:43 on Tuesday 23rd July 2024
We are still in the process for working to get this resolved. We apologise for the inconvenience this has caused.
Updated at 16:07 on Monday 22nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:54 on Monday 22nd July 2024
This matter is taking longer to resolve than anticipated, hence we apologise for the inconvenience caused. We will provide further updates accordingly. We appreciate your patience as we coordinate this process.
Updated at 19:15 on Sunday 21st July 2024
This matter is taking longer to resolve than anticipated, hence we apologise for the inconvenience caused. We will provide further updates accordingly. We appreciate your patience.
Updated at 12:44 on Friday 19th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 08:18 on Friday 19th July 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 11:46 on Thursday 18th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:22 on Thursday 18th July 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Degraded Performance
Last update: Friday 26th July 2024 at 10:21
Investigating
Identified
Monitoring
Resolved
Created at 12:20 on Wednesday 19th June 2024
Our Network Engineers are aware of the issue affecting South Stainley in the HG3 area and are currently investigating the cause. We appreciate your patience as we work to resolve this.
Updated at 10:21 on Friday 26th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated
Updated at 08:25 on Friday 26th July 2024
This is still with the scheduling team, who are working to arrange the necessary resources to fix the root cause of this fault.
We will keep you updated on any new developments
Updated at 15:22 on Thursday 25th July 2024
This is still with the scheduling team, who are working at dispatching an engineer to fix the root cause of this fault.
We will keep you updated on any new developments
Updated at 08:37 on Thursday 25th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 20:30 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:04 on Wednesday 24th July 2024
This is still with the scheduling team, who are working at dispatching an engineer to fix the root cause of this fault.
We will keep you updated on any new developments
Updated at 12:35 on Tuesday 23rd July 2024
This will require further engineering works, we will continue to keep you updated.
Updated at 09:42 on Tuesday 23rd July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated
Updated at 14:44 on Monday 22nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:43 on Sunday 21st July 2024
This will require further engineering works, we will continue to keep you updated.
Updated at 14:09 on Saturday 20th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:56 on Friday 19th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated
Updated at 09:50 on Friday 19th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:31 on Friday 19th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:57 on Thursday 18th July 2024
This will require further engineering works, we will continue to keep you updated.
Updated at 08:48 on Thursday 18th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Updated at 08:37 on Thursday 18th July 2024
This is still with the scheduling team, who are working at dispatching an engineer to fix the root cause of this fault.
We will keep you updated on any new developments
Updated at 20:36 on Wednesday 17th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated.
Updated at 08:39 on Wednesday 17th July 2024
This is still with the scheduling team, who are working at dispatching an engineer to fix the root cause of this fault.
We will keep you updated on any new developments
Updated at 08:27 on Wednesday 17th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated.
Updated at 20:16 on Tuesday 16th July 2024
Our Network Engineers have identified the issue and are currently still investigating the incident. We will provide further updates shortly.
Thank you for your understanding and continued patience.
Updated at 12:25 on Tuesday 16th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated.
Updated at 10:04 on Tuesday 16th July 2024
This is still with the scheduling team, who are working at dispatching an engineer to fix the root cause of this fault.
We will keep you updated on any new developments
Updated at 08:18 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 19:39 on Monday 15th July 2024
Our Network Engineers have identified the issue and are currently still investigating the incident. We will provide further updates shortly.
Thank you for your understanding and continued patience.
Updated at 14:35 on Monday 15th July 2024
This will require further engineering works, we do apologise for the length of time this is taking to resolve, please be assured that we are working diligently to resolve this. We will continue to keep you updated.
Updated at 11:13 on Monday 15th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated.
Updated at 08:10 on Monday 15th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:42 on Friday 12th July 2024
This will require further engineering works, we do apologise for the length of time this is taking to resolve, please be assured that we are working diligently to resolve this. We will continue to keep you updated.
Updated at 09:56 on Friday 12th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:56 on Thursday 11th July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated.
Updated at 12:44 on Thursday 11th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:49 on Thursday 11th July 2024
This will require further engineering works, we do apologise for the length of time this is taking to resolve, please be assured that we are working diligently to resolve this. We will continue to keep you updated.
Updated at 14:48 on Wednesday 10th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:13 on Tuesday 9th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 10:55 on Monday 8th July 2024
Access for our engineers has been arranged for Tuesday 9th July 2024, we will continue to keep you updated as to when an engineer has been assigned.
Updated at 11:36 on Thursday 4th July 2024
Access for our engineers has been arranged for Tuesday 9th July 2024, we will continue to keep you updated as to when an engineer has been assigned.
Updated at 08:13 on Thursday 4th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process.
Updated at 11:21 on Tuesday 2nd July 2024
This is currently with the scheduling team who are working to assign an engineer to the location of the fault, we will continue to keep you updated.
Updated at 08:48 on Tuesday 2nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 03:52 on Tuesday 2nd July 2024
We apologise for the time it has taken to resolve this issue. We are still working to deploy our Engineers as quickly as possible. We will keep you updated as soon as we have more information.
Updated at 04:54 on Saturday 29th June 2024
We are working as quickly as we can to deploy our Engineers to carry out necessary repairs. We plan to provide an update on the issue as soon as we have a set date and time for the visit. We apologise for any inconvenience caused.
Updated at 14:47 on Friday 28th June 2024
We apologise for the time it has taken to resolve this issue. We are still working to deploy our Engineers as quickly as possible. We will keep you updated as soon as we have more information.
Updated at 10:14 on Friday 28th June 2024
We are working as quickly as we can to deploy our Engineers to carry out necessary repairs. We plan to provide an update on the issue as soon as we have a set date and time for the visit. We apologise for any inconvenience caused.
Updated at 12:09 on Thursday 27th June 2024
We are still in the process of rescheduling our Engineers in for another visit to carry out an on-site assessment and if possible resolve the issue. We will keep you updated with the progress as soon as we have more information. We apologise for any inconvenience caused.
Updated at 14:17 on Wednesday 26th June 2024
Our Engineers have carried out on-site investigations and have determined that further works need to be undertaken to resolve the issue. We are now in the process of rescheduling them in for another visit. We will keep you updated with the progress as soon as we have more information on a new date and time for the revisit. We apologise for any inconvenience caused.
Updated at 08:50 on Wednesday 26th June 2024
Our Field Engineers are scheduled to attend the fault location to conduct a thorough assessment, and if possible restore connectivity today the 26th of June 2024. Rest assured, our network engineers are also actively working on the problem remotely in the interim. We will update this message as soon as the onsite assessment has been completed.
Updated at 09:57 on Tuesday 25th June 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 14:54 on Friday 21st June 2024
We are still experiencing issues affecting South Stainley in the HG3 area and we are currently working to resolve them as quickly as possible. We appreciate your patience as we work to resolve this.
Updated at 11:46 on Thursday 20th June 2024
Our Network Engineers have identified the issue and are currently working on repairs remotely. Thank you for your understanding and continued patience. We estimate the repairs to be completed within the next 24 to 48 hours.
Partial Outage
Last update: Thursday 25th July 2024 at 10:12
Investigating
Identified
Monitoring
Resolved
Created at 21:37 on Thursday 18th July 2024
We are investigating a network incident affecting YO21 postal codes.
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 10:12 on Thursday 25th July 2024
Some services have been restored, and our team continues to work on fully restoring all functionalities. Our Field Engineers will attend on the 31st July to carry out full fixation. Your patience is highly appreciated. We expect full restoration of services within the upon the planned works.
Updated at 20:33 on Wednesday 24th July 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 14:08 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 15:03 on Tuesday 23rd July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 10:57 on Tuesday 23rd July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 13:44 on Monday 22nd July 2024
Some services have been restored, and our team continues to work on fully restoring all functionalities. We are still investigating the incident. We will provide further updates shortly.
Updated at 15:45 on Saturday 20th July 2024
Some services have been restored, and our team continues to work on fully restoring all functionalities. Your patience is highly appreciated. We expect full restoration of services soon.
Updated at 10:19 on Saturday 20th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 12:02 on Friday 19th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:24 on Friday 19th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Degraded Performance
Last update: Friday 26th July 2024 at 17:45
Investigating
Identified
Monitoring
Resolved
Created at 12:44 on Friday 26th July 2024
We are currently experiencing network degraded performance affecting Pickhill.
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 17:45 on Friday 26th July 2024
Some services have been restored, and our team continues to work on fully restoring all functionalities. Your patience is highly appreciated.
Updated at 15:23 on Friday 26th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Scheduled Maintenance
Monday 29th July 2024 at 09:00 to Monday 29th July 2024 at 17:00
We will be performing scheduled maintenance affecting Pickhill
on the 29th of July 2024 from 09:00 to 17:00. Services are deemed to only be at risk of an outage as works are expected to be non-service affecting.