North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Thursday 13th November 2025
10:10 am
Important: Current outage affecting YO21 ***, TS9 ***

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours

6:32 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Thursday 13th November 2025
12:34 pm
Important: Current outage affecting TS13 4** area

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

1:47 pm
Urgent Planned Maintenance: 14.11.2025 - TS13 4**
00:00 - 06:00

We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period.

We apologise for any inconvenience this may cause.

Reason for maintenance: Known fault with backhaul
Partial Outage
Investigating
Identified
Monitoring
Resolved

28 incident updates

Friday 7th November 2025
11:06 am
Important: Current outage affecting YO41 1**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 6 hours.

7:34 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

236 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

7:52 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

3 incident updates

Thursday 13th November 2025
10:16 am
Important: Current outage affecting the area of DL8

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

11:47 am
RESOLVED: The reported issue in the area of DL8 has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Friday 14th November 2025 at 00:00 to Friday 14th November 2025 at 06:00

Urgent Planned Maintenance: 14.11.2025 - TS13 4**
00:00 - 06:00

We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period.

We apologise for any inconvenience this may cause.

Reason for maintenance: Known fault with backhaul