North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

44 incident updates

Tuesday 18th November 2025
11:47 am
Important: Current outage affecting Y021 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

9:40 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

297 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

9:49 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Scheduled Maintenance

Monday 1st December 2025 at 09:00 to Monday 1st December 2025 at 17:00

Planned Maintenance: 1st December 2025 between 09:00 and 17:00 for a period of approximately 5 minutes, affecting the North Yorkshire region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance

Friday 28th November 2025 at 00:01 to Friday 28th November 2025 at 06:00

Urgent Planned Maintenance: 28th November 2025 between 00:01 and 06:00 affecting South Lea Caravan Park.
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Changes
Scheduled Maintenance

Friday 28th November 2025 at 00:01 to Friday 28th November 2025 at 06:00

Urgent Planned Maintenance: 28th November 2025 between 00:01 and 06:00 affecting Thirkleby Hall Caravan Park.
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Changes
Scheduled Maintenance

Friday 28th November 2025 at 00:01 to Friday 28th November 2025 at 06:00

Urgent Planned Maintenance: 28th November 2025 between 00:01 and 06:00 affecting Stoupe Cross Farm Park.
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Changes