North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Major Outage
Investigating
Identified
Monitoring
Resolved

33 incident updates

Tuesday 2nd December 2025
8:33 pm
Important: Current outage affecting the area of YO18 8**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

Wednesday 10th December 2025
4:11 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

316 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

Tuesday 9th December 2025
1:25 pm
RESOLVED: The reported issue in DL7 0** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Monday 15th December 2025 at 09:00 to Monday 15th December 2025 at 17:00

Planned Maintenance: 15th December 2025 between 09:00 and 17:00 for a period of approximately 5 minutes, affecting the North Yorkshire region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance

Tuesday 16th December 2025 at 09:58 to Tuesday 16th December 2025 at 12:00

Planned Power Distributor Outage:

16 December 2025
10:00–12:00
TS9 6**

We have been informed by Northern Power Grid of a planned power outage in your area during the above window.

We do not anticipate any interruption to your broadband service, as our infrastructure in the area is supported by backup power. However, while we expect services to remain stable, there is a small possibility of brief disruption during the works.

We apologise for any inconvenience this may cause and appreciate your understanding.