North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Major Outage
Investigating
Identified
Monitoring
Resolved

1 incident update

Monday 1st December 2025
1:46 pm
Important: Current outage affecting the area of YO18

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours
Degraded Performance
Investigating
Identified
Monitoring
Resolved

313 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

9:20 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

60 incident updates

Tuesday 18th November 2025
11:47 am
Important: Current outage affecting Y021 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

10:34 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Scheduled Maintenance

Monday 1st December 2025 at 09:00 to Monday 1st December 2025 at 17:00

Planned Maintenance: 1st December 2025 between 09:00 and 17:00 for a period of approximately 5 minutes, affecting the North Yorkshire region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance

Monday 8th December 2025 at 08:00 to Monday 8th December 2025 at 18:00

"Planned Maintenance: 8th of December 2025 in the DL7 area between 08:00 and 18:00

We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.

Reason for maintenance: Poor download speeds that need to be resolved.