North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

13 incident updates

Thursday 13th November 2025
12:34 pm
Important: Current outage affecting TS13 4** area

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

Sunday 16th November 2025
1:33 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to additional resources required.

We will provide a further update on expected resolution times as soon as we have more information.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

245 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

Sunday 16th November 2025
12:08 am
Update: Unforeseen Delay to Completion of Works

Our engineers have identified the cause of the issue, however, we are currently awaiting an updated ETA from our third party suppliers on the required resolution.

As a result, we need to reschedule the completion of this work. We will provide a further update with an estimated resolution time as soon as this information becomes available.

We apologise for any inconvenience caused.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

12 incident updates

Thursday 13th November 2025
10:10 am
Important: Current outage affecting YO21 ***, TS9 ***

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours

Sunday 16th November 2025
2:54 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

5 incident updates

Friday 14th November 2025
5:08 pm
Important: Current outage affecting YO62 7**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours.

Sunday 16th November 2025
1:18 am
RESOLVED: The reported issue in YO62 7** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.