North Yorkshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 27th May 2025
4:00 pm
Important: Current outage affecting YO21 XXX
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 24 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 24 hours.
Wednesday 11th June 2025
3:43 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
7 incident updates
Saturday 24th May 2025
10:22 am
Important: Current outage affecting YO7 4xx
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24 hours.
Wednesday 11th June 2025
3:54 pm
Update: Unforeseen delay for restoration of services
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Monday 9th June 2025
10:12 pm
Important: Current outage affecting HG1 3**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 24-48 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 24-48 hours.
Tuesday 10th June 2025
3:40 am
RESOLVED: The reported issue in HG1 3** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Wednesday 11th June 2025
9:38 am
Important: Current planned 3rd party outage affecting DL6 XXX
We've detected an issue that may be affecting your internet service. There's currently a planned maintenance confirmed by NPG.
Began at: 1O:00 AM - 10-06-2025
End at: 16:00PM - 10-06-2025
We'll share more details once we have further information.
Expect our next update in 6 hours.
We've detected an issue that may be affecting your internet service. There's currently a planned maintenance confirmed by NPG.
Began at: 1O:00 AM - 10-06-2025
End at: 16:00PM - 10-06-2025
We'll share more details once we have further information.
Expect our next update in 6 hours.
4:46 pm
RESOLVED: The reported issue in the DL6 XXX area has now been fixed.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Wednesday 11th June 2025
2:48 pm
Important: Current outage affecting DL8 1**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
6:36 pm
RESOLVED: The reported issue in DL8 1** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Wednesday 11th June 2025
1:55 pm
Important: Current outage affecting YO21 2**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
6:39 pm
RESOLVED: The reported issue in YO21 2** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Wednesday 11th June 2025 at 23:00 to Thursday 12th June 2025 at 04:59
Urgent Planned Maintenance: 11-06-2025 00:00-06:00
Whitby Area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Wireless radar interference
Whitby Area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Wireless radar interference