North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Partial Outage
Investigating
Identified
Monitoring
Resolved

4 incident updates

Friday 14th March 2025
2:11 pm
Important: Current outage affecting the HG3 3** area



We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.



Expect our next update within the next 24 to 48 hours.

Sunday 16th March 2025
12:09 pm
Update: Unforeseen delay to completion of works


We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of the parts they require. We will provide a further update on expected resolution times as soon as we have more information.
Partial Outage
Investigating
Identified
Monitoring
Resolved

4 incident updates

Saturday 15th March 2025
5:16 pm
Important: Current outage affecting YO7 4xx



We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.



Expect our next update in 4 to 6 hours.

3:32 pm
Update: Unforeseen delay to completion of works


We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of the parts they require. We will provide a further update on expected resolution times as soon as we have more information.
Partial Outage
Investigating
Identified
Monitoring
Resolved

4 incident updates

Saturday 15th March 2025
10:36 am
Important: Current outage affecting Pickhill



We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.



Expect our next update in 4 to 6 hours.

Sunday 16th March 2025
8:53 am
RESOLVED: The reported issue in Pickhill has now been fixed


We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.



Thank you for your patience and understanding.
Scheduled Maintenance

Monday 7th April 2025 at 08:00 to Monday 7th April 2025 at 11:00

We will be performing scheduled maintenance affecting YO21 2**
on Monday 7th April from 9am to 12pm.
During this time, users can expect a full outage.