North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

52 incident updates

Monday 30th June 2025
2:21 pm
Important: Current outage affecting HG4 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours

Sunday 13th July 2025
2:29 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

15 incident updates

Wednesday 9th July 2025
10:08 am
Important: Current outage affecting TS13 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 6 hours.

Sunday 13th July 2025
2:43 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service.

We will be attending the affected equipment on Tuesday the 15th of July in order to complete works and stabilise broadband services.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

123 incident updates

Tuesday 27th May 2025
4:00 pm
Important: Current outage affecting YO21 XXX

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 24 hours.

Sunday 13th July 2025
7:08 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding
Partial Outage
Investigating
Identified
Monitoring
Resolved

5 incident updates

Friday 11th July 2025
9:12 am
Important: Current outage affecting YO61 1** We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within 6 hours.

9:39 am
RESOLVED: The reported issue in YO61 1** has now been fixed We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com. Thank you for your patience and understanding.