North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance

Last update: Sunday 8th September 2024 at 08:54

Investigating
Identified
Monitoring
Resolved

Created at 12:44 on Friday 26th July 2024

We are currently experiencing network degraded performance affecting Pickhill.
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 08:54 on Sunday 8th September 2024

We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 9th September.
Degraded Performance

Last update: Sunday 8th September 2024 at 08:40

Investigating
Identified
Monitoring
Resolved

Created at 21:59 on Monday 2nd September 2024

We are investigating a network incident affecting HG4 4**
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 08:40 on Sunday 8th September 2024

We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Partial Outage

Last update: Tuesday 10th September 2024 at 11:51

Investigating
Identified
Monitoring
Resolved

Created at 11:31 on Thursday 5th September 2024

Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.

Updated at 11:51 on Tuesday 10th September 2024

We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 13th September
Degraded Performance

Last update: Tuesday 10th September 2024 at 11:55

Investigating
Identified
Monitoring
Resolved

Created at 17:04 on Wednesday 17th July 2024

We are currently experiencing network degraded performance affecting Hornby. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 11:55 on Tuesday 10th September 2024

We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 13th September.
Degraded Performance

Last update: Tuesday 10th September 2024 at 15:40

Investigating
Identified
Monitoring
Resolved

Created at 08:18 on Tuesday 10th September 2024

We have detected an issue that may be affecting your internet service in YO18 8**. Our team is investigating the situation to determine the cause. We will share more details once we have further information. Expect our next update in 2 hours.

Updated at 15:40 on Tuesday 10th September 2024

We will be performing scheduled maintenance affecting YO18 8**
on 17th September 2024 between 09:00 and 17:00 During this time, users can expect a full outage.
Major Outage

Last update: Wednesday 11th September 2024 at 22:27

Investigating
Identified
Monitoring
Resolved

Created at 22:27 on Wednesday 11th September 2024

We've detected an issue that may be affecting your internet service in Staithes Chalet and Caravan Park. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update tomorrow at 03:00.
Major Outage

Last update: Saturday 7th September 2024 at 13:38

Investigating
Identified
Monitoring
Resolved

Created at 17:42 on Tuesday 3rd September 2024

We are investigating a network incident affecting DL7
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 13:38 on Saturday 7th September 2024

The issue affecting your broadband service has been fully resolved. Your connection should now be back to normal. We appreciate your patience and understanding while we worked to fix the issue. Should you still have an issue please call us on 0333 880 4141 or email helpdesk@voneus.com

Expires at 2024-09-06T10:07:44.000000Z

Partial Outage

Last update: Tuesday 10th September 2024 at 22:04

Investigating
Identified
Monitoring
Resolved

Created at 21:03 on Wednesday 4th September 2024

We are investigating a network incident affecting TS13 4**
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 22:04 on Tuesday 10th September 2024

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Scheduled Maintenance

Tuesday 17th September 2024 at 09:00 to Tuesday 17th September 2024 at 17:00

We will be performing scheduled maintenance affecting YO18 8**
on 17th September 2024 between 09:00 and 17:00 During this time, users can expect a full outage
Scheduled Maintenance

Thursday 12th September 2024 at 11:30 to Thursday 12th September 2024 at 12:30

We will be performing emergency maintenance affecting Kirkby Fleetham
on 12th September 11:30 to 12:30. During this time, users can expect a full outage