North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

6 incident updates

Tuesday 16th September 2025
5:05 am
Important: Current outage affecting DL8 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next few hours.

7:09 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

407 incident updates

Tuesday 27th May 2025
4:00 pm
Important: Current outage affecting YO21 XXX

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 24 hours.

5:59 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

213 incident updates

Wednesday 30th July 2025
8:13 am
Important: Current outage affecting TS12 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours

6:01 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

43 incident updates

Monday 8th September 2025
11:39 am
Important: Current outage affecting YO7 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

6:05 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

5 incident updates

Wednesday 17th September 2025
1:16 pm
Important: Current outage affecting YO17 6**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 6 hours.

7:08 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of a required cherry picker to undertake the works.

We will provide a further update on expected resolution times as soon as we have more information.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Thursday 18th September 2025
8:08 am
Important: Current outage affecting HG3 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

9:03 am
RESOLVED: The reported issue in HG3 3** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Friday 19th September 2025 at 07:58 to Friday 19th September 2025 at 16:00

Urgent Planned Maintenance: 19th September 2025 in the Masham, North Yorkshire region between 09:00 and 17:00.
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermitently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade