North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

341 incident updates

Tuesday 27th May 2025
4:00 pm
Important: Current outage affecting YO21 XXX

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 24 hours.

7:07 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

147 incident updates

Wednesday 30th July 2025
8:13 am
Important: Current outage affecting TS12 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours

7:48 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Tuesday 2nd September 2025
4:42 pm
Important: Current outage affecting HG4 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

4:56 pm
RESOLVED: The reported issue in HG4 4** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Scheduled Maintenance

Thursday 11th September 2025 at 04:59 to Thursday 11th September 2025 at 08:00

Planned Maintenance: 11th September 2025 between 06:00 and 09:00 affecting the Masham, North Yorkshire region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Power investigations