North Yorkshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Major Outage
Last update: Wednesday 20th November 2024 at 12:54
Investigating
Identified
Monitoring
Resolved
Created at 20:29 on Friday 15th November 2024
We've detected an issue that may be affecting your internet service in YO60 6**. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update in 2 hours.
Updated at 12:54 on Wednesday 20th November 2024
Our engineers are in your area pinpointing the cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next 3 hours.
Major Outage
Last update: Wednesday 20th November 2024 at 14:36
Investigating
Identified
Monitoring
Resolved
Created at 08:30 on Wednesday 20th November 2024
We've detected an issue that may be affecting your internet service in TS13 5**. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update in the next 2 hours.
Updated at 14:36 on Wednesday 20th November 2024
Our field engineers have completed an initial assessment and confirmed that there is no issue with Voneus direct equipment. However, they have identified that the disruption originates further back in the network infrastructure, affecting multiple ISPs, including ours.
We are actively collaborating with our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible. We will provide further details and progress on the situation within the next 4 hours.
We are actively collaborating with our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible. We will provide further details and progress on the situation within the next 4 hours.
Major Outage
Last update: Wednesday 20th November 2024 at 14:09
Investigating
Identified
Monitoring
Resolved
Created at 22:46 on Tuesday 19th November 2024
We've detected an issue that may be affecting your internet service in TS13 and TS12. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Updated at 14:09 on Wednesday 20th November 2024
Our field engineers have completed an initial assessment and confirmed that there is no issue with Voneus direct equipment. However, they have identified that the disruption originates further back in the network infrastructure, affecting multiple ISPs, including ours.
We are actively collaborating with our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible. We will provide further details and progress on the situation within the next 4 hours.
We are actively collaborating with our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible. We will provide further details and progress on the situation within the next 4 hours.