North Yorkshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

37 incident updates

Thursday 13th November 2025
12:34 pm
Important: Current outage affecting TS13 4** area

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

3:08 pm
Important: Current outage affecting TS13 4**

We are aware of an outage affecting your area. Our engineers are currently scheduled to attend site on the 26th November 2025 to investigate and resolve the issue.

More information will be provided as soon as it becomes available.

We apologise for any inconvenience caused
Partial Outage
Investigating
Identified
Monitoring
Resolved

1 incident update

Tuesday 25th November 2025
12:11 pm
Important: Current outage affecting HG1 3**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 6 hours.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

287 incident updates

Friday 19th September 2025
10:04 am
Important: Current outage affecting DL7 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

1:32 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

34 incident updates

Tuesday 18th November 2025
11:47 am
Important: Current outage affecting Y021 2**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

12:51 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Tuesday 25th November 2025
1:12 pm
RESOLVED: The reported issue in YO62 7** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

1:30 pm
RESOLVED: The reported issue in YO62 7** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.