Pembrokeshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

24 incident updates

Friday 10th October 2025
10:51 am
Important: Current outage affecting SA63 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 6 hours.

11:49 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

533 incident updates

Saturday 7th June 2025
4:00 am
Important: Current outage affecting SA66 7xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 4 to 6 hours.

Saturday 18th October 2025
2:26 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

33 incident updates

Friday 10th October 2025
11:02 am
Important: Current outage affecting the area of SA62 5**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

Saturday 18th October 2025
2:36 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of the parts they require. We will provide a further update on expected resolution times as soon as we have more information.
Scheduled Maintenance

Tuesday 21st October 2025 at 07:59 to Tuesday 21st October 2025 at 16:00

Planned Maintenance: 21st October 2025 between 09:00 and 17:00 in Carmarthenshire and Pembrokeshire regions.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade