Pembrokeshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Partial Outage
Investigating
Identified
Monitoring
Resolved

4 incident updates

Thursday 8th May 2025
2:44 pm
Important: Current outage affecting SA33 6xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 4 to 6 hours.

Monday 12th May 2025
8:51 am
We are aware of an outage affecting your area. Our engineers are currently on route to investigate the issue further. More information will be provided as soon as it becomes available.

We apologise for any inconvenience caused.
Partial Outage
Investigating
Identified
Monitoring
Resolved

7 incident updates

Wednesday 26th March 2025
10:16 am
We are currently experiencing network degraded performance affecting the SA19 area. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Friday 30th May 2025
7:23 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to arrange additional remedial resources. We appreciate your patience and will provide more information on the 5th of June.

Thank you for your understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

6 incident updates

Thursday 1st May 2025
2:28 am
Important: Current outage affecting SA62

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 24 hrs.

Thursday 8th May 2025
9:45 am
RESOLVED: The reported issue in SA62 5xx has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved

2 incident updates

Friday 30th May 2025
11:48 am
Important: Current outage affecting SA62 4**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 3 hours.

1:57 pm
RESOLVED: The reported issue in SA62 4** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved

2 incident updates

Sunday 1st June 2025
1:10 pm
Important: Current outage affecting SA37 0**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 24 hours

1:23 pm
RESOLVED: The reported issue in SA37 0** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.