Pembrokeshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

5 incident updates

Tuesday 27th January 2026
2:52 am
Important: Current outage affecting the area of SA62

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

6:42 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

31 incident updates

Sunday 18th January 2026
4:58 am
Important: Current outage affecting SA67 8xx

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 4 to 6 hours.

4:54 pm
Planned Maintenance: 28-01-2026 in SA67 8xx
13:00-15:00

We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.

Reason for maintenance: Electrical Maintenance
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Monday 26th January 2026
11:00 pm
Important: Current outage affecting the area of SA14

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in the next 6 hours

Tuesday 27th January 2026
6:24 am
RESOLVED: The reported issue in SA14 has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

3 incident updates

Tuesday 27th January 2026
7:53 am
Important: Current outage affecting SA19 9**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours.

4:19 pm
UPDATE: The reported issue in KA27 8** has now been fixed but remains at risk.

We are pleased to confirm that your service should now be restored. However, your service remains at risk due to weather. It is predicted to be fully restored at 2am tomorrow morning. We will provide further updates accordingly

If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Tuesday 27th January 2026
10:28 am
Important: Current outage affecting SA66 7**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update Within the next 6 hours.

4:25 pm
RESOLVED: The reported issue in SA66 7** has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

4 incident updates

Tuesday 27th January 2026
4:37 am
Important: Current outage affecting SA66 7QH

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

6:27 pm
RESOLVED: The reported issue in SA66 7QH has now been fixed.

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.