Powys network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
36 incident updates
Friday 30th January 2026
4:57 pm
Important: Current outage affecting the SY5 0** area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
5:17 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
33 incident updates
Saturday 31st January 2026
5:25 pm
Important: Current outage affecting SY5
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
2:37 pm
Failed Resolution: Unfortunately our planned maintenance has not been successful
Unfortunately, our engineers have been unsuccessful in their maintenance and we will need to reschedule further planned maintenance which we will advise of as soon as possible.
Unfortunately, our engineers have been unsuccessful in their maintenance and we will need to reschedule further planned maintenance which we will advise of as soon as possible.
Partial Outage
Investigating
Identified
Monitoring
Resolved
5 incident updates
Thursday 5th February 2026
4:14 pm
Important: Current outage affecting LD3 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next hour.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next hour.
4:28 pm
RESOLVED: The reported issue in LD3 9** has now been fixed
We are pleased to confirm that your service should now be fully restored. However, our engineers have identified that further work is still required. This incident is now closed - all further planned work will be advised of separately.
Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. However, our engineers have identified that further work is still required. This incident is now closed - all further planned work will be advised of separately.
Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
6 incident updates
Thursday 5th February 2026
5:41 pm
Important: Current outage affecting SY21 area
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
Sunday 8th February 2026
2:22 am
RESOLVED: The planned maintenance in SY21 has been successfully completed
We are pleased to confirm that our planned maintenance is complete and your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that our planned maintenance is complete and your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Tuesday 10th February 2026 at 00:00 to Tuesday 10th February 2026 at 06:00
Urgent Planned Maintenance: 10th February 2026 - LD3 8**
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Third party maintenance
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Third party maintenance