Powys network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

3 incident updates

Thursday 12th June 2025
10:30 pm
Important: Current outage affecting LD3 9**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within 24 hours.

8:10 am
Planned Maintenance: Thursday 19th June AM, 2025 - LD3 9xx
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
Degraded Performance
Investigating
Identified
Monitoring
Resolved

17 incident updates

Wednesday 11th June 2025
6:06 am
Important: Current outage affecting LD3 8**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 24-48 hours.

9:05 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

1 incident update

Sunday 15th June 2025
1:12 pm
Important: Current outage affecting the area NP8 1**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours
Degraded Performance
Investigating
Identified
Monitoring
Resolved

15 incident updates

Tuesday 3rd June 2025
3:38 pm
Important: Current outage affecting LD3 9**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update 24-48 hours.

9:10 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Partial Outage
Investigating
Identified
Monitoring
Resolved

8 incident updates

Saturday 14th June 2025
9:12 am
Important: Current outage affecting Talyllyn & Crickhowell Areas

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours.

9:14 am
Update: Unforeseen delay to completion of works Crickhowell Area

We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to carry out further tests. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

15 incident updates

Wednesday 11th June 2025
3:59 pm
Update: Unforeseen delay to completion of works in area LD3 9xx


We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your patience and understanding.

11:13 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

10 incident updates

Friday 13th June 2025
12:06 pm
Important: Current outage affecting SY22 6**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 6 hours.

2:06 pm
Important: Current outage affecting the SY22 6** area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.