Service Status

Friday 23rd January 2026

5:52 pm

Important: Current outage affecting the LD3 area.

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 24 hours

6:38 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

Saturday 24th January 2026

12:40 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

7:02 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

12:52 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

6:05 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

11:55 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

Sunday 25th January 2026

5:25 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

10:12 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

3:03 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

8:59 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

Monday 26th January 2026

3:00 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

7:50 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

12:48 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

5:03 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

10:20 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

Tuesday 27th January 2026

3:39 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

8:33 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

1:24 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to liaise with our contactors. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

7:18 pm

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

Wednesday 28th January 2026

12:26 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

5:33 am

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.

We appreciate your patience and thank you for your understanding.

10:47 am

UPDATE: The reported issue in LD3 has now been fixed but remains at risk.

We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly

If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

3:20 pm

UPDATE: The reported issue in LD3 has now been fixed but remains at risk.

We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly

If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

6:17 pm

RESOLVED: The reported issue in LD3 has now been fixed

We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

Monday 2nd February 2026

9:58 pm

UPDATE: The reported issue in LD3 has now been fixed but remains at risk.

We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly

If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

Tuesday 3rd February 2026

4:03 am

UPDATE: The reported issue in LD3 has now been fixed but remains at risk.

We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly

If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.

Thank you for your patience and understanding.

Powys network service status