Powys network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
27 incident updates
Friday 30th January 2026
4:57 pm
Important: Current outage affecting the SY5 0** area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
7:46 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
24 incident updates
Saturday 31st January 2026
5:25 pm
Important: Current outage affecting SY5
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
Friday 6th February 2026
4:31 am
Failed Resolution: Unfortunately our planned maintenance has not been successful
Unfortunately, our engineers have been unsuccessful in their maintenance and we will need to reschedule further planned maintenance which we will advise of as soon as possible.
Unfortunately, our engineers have been unsuccessful in their maintenance and we will need to reschedule further planned maintenance which we will advise of as soon as possible.
Partial Outage
Investigating
Identified
Monitoring
Resolved
4 incident updates
Thursday 5th February 2026
4:14 pm
Important: Current outage affecting LD3 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next hour.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next hour.
Friday 6th February 2026
4:33 am
We are aware of an outage affecting your area. We are in the process of dispatching engineers to the fault location. More information will be provided as soon as it becomes available.
We apologise for any inconvenience caused.
We apologise for any inconvenience caused.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
4 incident updates
Thursday 5th February 2026
5:41 pm
Important: Current outage affecting SY21 area
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
7:19 am
Urgent Planned Maintenance: 07-02-26 - SY21 area
00:00 and 06:00
We are performing emergency planned works on network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes
00:00 and 06:00
We are performing emergency planned works on network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes
Scheduled Maintenance
Friday 6th February 2026 at 00:08 to Friday 6th February 2026 at 00:09
Urgent Planned Maintenance: 07-02-26 - SY21 area
00:00 and 06:00
We are performing emergency planned works on network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes
00:00 and 06:00
We are performing emergency planned works on network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes