Somerset network service status

If your issue is not listed below, please call our support team on 0333 880 4141.

Partial Outage

Last update: Sunday 10th December 2023 at 12:03

Investigating
Identified
Monitoring
Resolved

Created at 05:33 on Friday 8th December 2023

We are investigating a network incident affecting BA11 5XX
Our team is currently working to restore the service. We apologise for any inconvenience. We will provide further updates shortly.

Updated at 12:03 on Sunday 10th December 2023

We apologise for the delay in the restoration of service, however we are working to have this resolved. Further updates to follow accordingly.

Major Outage

Last update: Saturday 9th December 2023 at 15:45

Investigating
Identified
Monitoring
Resolved

Created at 14:08 on Saturday 9th December 2023

We are investigating a network incident affecting BA5 xxx
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 15:45 on Saturday 9th December 2023

Great news! The services at BA5 xxx are now back online.
If your broadband is still down, then please contact the support team on either 0333 880 4141 or helpdesk@voneus.com. Thank you.

Scheduled Maintenance

Wednesday 13th December 2023 at 09:00 to Wednesday 13th December 2023 at 17:00

We will be performing scheduled maintenance affecting the Trudoxhill and Wanstrow regions on 13th December between 09:00 and 17:00. During this time, users can expect intermittent service.