If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Last update: Wednesday 20th November 2024 at 13:36
Investigating
Identified
Monitoring
Resolved
Created at 03:15 on Saturday 16th November 2024
We are investigating a network incident affecting BA5 3** Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 13:36 on Wednesday 20th November 2024
Our engineers have found the cause of the issue, and are now scheduled to go back to site on the 21st of November 2024 to work on repairs. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next 24 hours.
Updated at 09:45 on Wednesday 20th November 2024
Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update within the next 24 hours.
Updated at 15:57 on Tuesday 19th November 2024
Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Engineers are scheduled to attend site on the 20th of November 2024 to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in 24 hours.
Updated at 09:54 on Tuesday 19th November 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 2 hours.
Updated at 12:55 on Monday 18th November 2024
Our investigation into the issue is ongoing, but we have identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update tomorrow 19-11-2024.
Updated at 12:51 on Sunday 17th November 2024
Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update tomorrow 18-11-2024.