Somerset network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance

Last update: Friday 6th September 2024 at 11:13

Investigating
Identified
Monitoring
Resolved

Created at 11:25 on Monday 15th July 2024

We are currently experiencing network degraded performance affecting Tellisford in the BA2 area. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 11:13 on Friday 6th September 2024

Our investigation into the issue is ongoing, we have not yet identified the exact cause. We have requested engineers to be sent to your area to help pinpoint the problem. We will keep you updated once a visit has been arranged. Expect our next update on the 11th September.
Partial Outage

Last update: Monday 9th September 2024 at 16:06

Investigating
Identified
Monitoring
Resolved

Created at 17:06 on Thursday 5th September 2024

We are investigating a network incident affecting BA11 5**
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 16:06 on Monday 9th September 2024

Our investigation into the issue is ongoing, we have not yet identified the exact cause. We have requested engineers to be sent to your area to help pinpoint the problem. We will keep you updated once a visit has been arranged. Expect our next update in the next 2 hours.
Degraded Performance

Last update: Saturday 7th September 2024 at 06:26

Investigating
Identified
Monitoring
Resolved

Created at 17:13 on Wednesday 28th August 2024

We are currently experiencing network degraded performance affecting Batcome. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 06:26 on Saturday 7th September 2024

Our investigation into the issue is ongoing, we have not yet identified the exact cause. We have requested engineers to be sent to your area to help pinpoint the problem. We will keep you updated once a visit has been arranged. Expect our next update on the 11th September.
Partial Outage

Last update: Wednesday 11th September 2024 at 02:19

Investigating
Identified
Monitoring
Resolved

Created at 10:22 on Thursday 5th September 2024

We are currently experiencing network degraded performance affecting Lottisham.
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 02:19 on Wednesday 11th September 2024

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Partial Outage

Last update: Tuesday 10th September 2024 at 12:01

Investigating
Identified
Monitoring
Resolved

Created at 06:34 on Monday 9th September 2024

We are investigating a network incident affecting BA11 2** post code area.
Our team is currently working to restore the service. We apologize for any inconvenience.
We will provide further updates shortly

Updated at 12:01 on Tuesday 10th September 2024

The issue affecting your broadband service has been fully resolved. Your connection should now be back to normal. We appreciate your patience and understanding while we worked to fix the issue. Should you still have an issue please call us on 0333 880 4141 or email helpdesk@voneus.com
Scheduled Maintenance

Thursday 5th September 2024 at 11:30 to Thursday 5th September 2024 at 12:30

We will be performing Emergency planned maintenance affecting Lottisham
on 05.09.2024 between 11:30am until 12:30pm. During this time, users can expect a partial outage.