Somerset network service status
If your issue is not listed, please call our support team on 0333 880 4141
Partial Outage
Investigating
Identified
Monitoring
Resolved
4 incident updates
Friday 21st March 2025
10:47 am
Important: Current outage affecting BA4 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 to 48 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 to 48 hours.
Thursday 27th March 2025
9:36 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Expect our next update on Monday 31st March
We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Expect our next update on Monday 31st March
Major Outage
Investigating
Identified
Monitoring
Resolved
1 incident update
Monday 31st March 2025
3:12 pm
Important: Current outage affecting BA5 3**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24 to 48 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24 to 48 hours.
Partial Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Sunday 30th March 2025
9:37 am
Important: Current outage affecting BA11
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 - 48 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 24 - 48 hours.
9:55 am
RESOLVED: The reported issue in BA11 has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Wednesday 2nd April 2025 at 08:00 to Wednesday 2nd April 2025 at 16:00
We will be performing scheduled maintenance affecting the Buckland Dinham area on the 2nd April 2025, between 09:00 and 17:00. During this time, users can expect an intermittent full outage.