Somerset network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
33 incident updates
Thursday 11th December 2025
8:43 pm
Important: Current outage affecting BA4 **
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
Friday 12th December 2025
2:32 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
7:35 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
12:58 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
6:03 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
10:26 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Saturday 13th December 2025
3:26 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
8:51 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
11:07 am
UPDATE: The reported issue in BA4 area has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Sunday 14th December 2025
7:31 am
UPDATE: The reported issue in BA4 area has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
1:45 pm
UPDATE: The reported issue in BA4 area has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
7:52 pm
UPDATE: The reported issue in BA4 area has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Monday 15th December 2025
12:34 am
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
5:57 am
UPDATE: The reported issue in BA4 area has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
10:44 am
We are aware of an outage affecting your area. Our engineers are currently on route to investigate the issue further. More information will be provided as soon as it becomes available.
We apologise for any inconvenience caused.
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We apologise for any inconvenience caused.
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
3:17 pm
Important: Current outage affecting the area of BA4 **
We are aware of an outage affecting your area. Our engineers are on site and currently working to resolve this issue. More information will be provided as soon as it becomes available.
We apologise for any inconvenience caused.
We are aware of an outage affecting your area. Our engineers are on site and currently working to resolve this issue. More information will be provided as soon as it becomes available.
We apologise for any inconvenience caused.
5:18 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
11:26 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Tuesday 16th December 2025
5:41 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
10:39 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
12:45 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Wednesday 17th December 2025
3:44 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thursday 18th December 2025
3:27 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
9:30 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Friday 19th December 2025
2:35 am
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
7:36 am
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
1:28 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
7:21 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Saturday 20th December 2025
2:20 am
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
8:08 am
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
1:38 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
11:50 pm
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Sunday 21st December 2025
5:43 am
UPDATE: The reported issue in BA4 *** has now been fixed but remains at risk
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
We are pleased to confirm that your service should now be restored. However, remains at risk. We will provide further updates on expected resolution times accordingly.
We apologise for any inconvenience this may cause
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.