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Partial Outage
Last update: Tuesday 10th September 2024 at 01:02
Investigating
Identified
Monitoring
Resolved
Created at 21:32 on Thursday 5th September 2024
We are investigating a network incident affecting the SA14 7XX area.
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 01:02 on Tuesday 10th September 2024
We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates.
Partial Outage
Last update: Monday 9th September 2024 at 11:25
Investigating
Identified
Monitoring
Resolved
Created at 09:24 on Wednesday 24th July 2024
We are investigating a network incident affecting SA14 ***
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 11:25 on Monday 9th September 2024
Our investigation into the issue is ongoing, we have not yet identified the exact cause. We have requested engineers to be sent to your area to help pinpoint the problem. We will keep you updated once a visit has been arranged. Expect our next update in the next 2 hours.
Updated at 08:55 on Sunday 8th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 9th September.
Updated at 12:24 on Friday 6th September 2024
We are sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 3 hours.
Updated at 09:46 on Wednesday 4th September 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:15 on Monday 2nd September 2024
We are still in the process of investigating this network incident. We will provide further updates as soon as they become available.
Updated at 07:57 on Monday 2nd September 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 15:49 on Thursday 29th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 10:50 on Thursday 29th August 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit. We apologise for any inconvenience caused.
We will continue to keep you updated on any more progress.
Updated at 10:52 on Tuesday 27th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:08 on Wednesday 21st August 2024
This is currently with the scheduling team, who are working to allocate resource to get this resolved.
Further updates will follow in the next 2 hours.
Updated at 06:34 on Tuesday 20th August 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 15:52 on Monday 19th August 2024
We are still in the process of investigating this network incident. We will provide further updates as soon as they become available.
Updated at 05:05 on Saturday 17th August 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 04:30 on Friday 16th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:12 on Wednesday 14th August 2024
We are still in the process of investigating this network incident. We will provide further updates as soon as they become available.
Updated at 08:50 on Wednesday 14th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 15:31 on Tuesday 13th August 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours
Updated at 08:28 on Monday 12th August 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit. We apologise for any inconvenience caused.
We will continue to keep you updated on any more progress.
Updated at 15:56 on Thursday 8th August 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 2 hours.
Updated at 11:32 on Tuesday 6th August 2024
We are still in the process of investigating this network incident. We will provide further updates as soon as they become available.
Updated at 11:22 on Tuesday 6th August 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resource to resolve this.
We will continue to keep you updated
Updated at 15:57 on Monday 5th August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:58 on Sunday 4th August 2024
We are still in the process of investigating this network incident. We will provide further updates as soon as they become available.
Updated at 15:28 on Friday 2nd August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:24 on Friday 2nd August 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resource to resolve this.
We will continue to keep you updated
Updated at 14:28 on Thursday 1st August 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:39 on Thursday 1st August 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resource to resolve this.
We will continue to keep you updated.
Updated at 14:34 on Wednesday 31st July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:47 on Wednesday 31st July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 10:28 on Tuesday 30th July 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resource to resolve this.
We will continue to keep you updated.
Updated at 10:08 on Monday 29th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:16 on Saturday 27th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 08:38 on Friday 26th July 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resources to resolve this.
We apologise for any inconvenience caused and we will provide further updates as soon as they become available
Updated at 15:34 on Thursday 25th July 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resource to resolve this.
We will continue to keep you updated.
Updated at 08:47 on Thursday 25th July 2024
Our Field Engineers have identified the issue. We are now in the process of arranging the necessary resources to resolve this. We'll keep you updated as soon as we have more information.
Updated at 20:36 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:31 on Wednesday 24th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Updated at 10:31 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.