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Partial Outage
Last update: Saturday 27th July 2024 at 08:30
Investigating
Identified
Monitoring
Resolved
Created at 18:00 on Wednesday 24th July 2024
We are investigating a network incident affecting the SA19 8** post code.
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 08:30 on Saturday 27th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 16:12 on Friday 26th July 2024
We are aware of the fault and our Field Engineers will attend on the 27th July to carry out further investigations on site. Thank you for your understanding and continued patience. We will provide further updates within the next 24 hours.
Updated at 08:35 on Friday 26th July 2024
We are still in the process of working to resolve this network incident. We will provide further updates as soon as they become available. We apologise for any inconvenience caused.
Updated at 15:31 on Thursday 25th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process, we expect to have more details within the next 2 hours.
Updated at 09:34 on Thursday 25th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 08:27 on Thursday 25th July 2024
We are still in the process of working to resolve the issue. We will provide further updates as soon as they become available.
Updated at 20:13 on Wednesday 24th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 18:43 on Wednesday 24th July 2024
Our Network Engineers have identified the issue and are currently working to resolve it as soon as possible. Thank you for your understanding and continued patience.
Partial Outage
Last update: Saturday 27th July 2024 at 08:16
Investigating
Identified
Monitoring
Resolved
Created at 09:24 on Wednesday 24th July 2024
We are investigating a network incident affecting SA14 ***
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 08:16 on Saturday 27th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 08:38 on Friday 26th July 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resources to resolve this.
We apologise for any inconvenience caused and we will provide further updates as soon as they become available
Updated at 15:34 on Thursday 25th July 2024
This will require further engineering works, our scheduling team our currently working to assign the necessary resource to resolve this.
We will continue to keep you updated.
Updated at 08:47 on Thursday 25th July 2024
Our Field Engineers have identified the issue. We are now in the process of arranging the necessary resources to resolve this. We'll keep you updated as soon as we have more information.
Updated at 20:36 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:31 on Wednesday 24th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Updated at 10:31 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.
Partial Outage
Last update: Saturday 20th July 2024 at 14:04
Investigating
Identified
Monitoring
Resolved
Created at 18:21 on Monday 3rd June 2024
We are currently experiencing network degraded performance affecting SA14 postal codes.
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Updated at 14:04 on Saturday 20th July 2024
We're pleased to inform you that the issue has been resolved, and all services are now restored to normal. Thank you for your patience and understanding. Services have been fully restored.
Updated at 13:36 on Saturday 20th July 2024
We are investigating a network incident affecting SA32 7**
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.
Updated at 12:47 on Friday 19th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 08:34 on Friday 19th July 2024
This is still being investigated by our Network engineers, who are working diligently to find a resolution. We will continue to keep you updated.
Updated at 08:48 on Thursday 18th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:37 on Thursday 18th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 20:37 on Wednesday 17th July 2024
This is still being investigated by our Network engineers, who are working diligently to find a resolution. We will continue to keep you updated.
Updated at 08:26 on Wednesday 17th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 08:25 on Wednesday 17th July 2024
This is still being investigated by our Network engineers, who are working diligently to find a resolution. We will continue to keep you updated.
Updated at 20:11 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:23 on Tuesday 16th July 2024
This is still being investigated by our Network engineers, who are working diligently to find a resolution. We will continue to keep you updated.
Updated at 09:59 on Tuesday 16th July 2024
This is still being investigated by our Network engineers, who are working diligently to find a resolution. We will continue to keep you updated.
Updated at 08:13 on Tuesday 16th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 14:33 on Monday 15th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:26 on Monday 15th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 08:34 on Monday 15th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:40 on Friday 12th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:56 on Friday 12th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:54 on Thursday 11th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 11:38 on Thursday 11th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:08 on Thursday 11th July 2024
This is still being investigated by our Network engineers, who are working diligently to find a resolution. We will continue to keep you updated.
Updated at 09:28 on Wednesday 10th July 2024
Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update shortly
Updated at 15:11 on Tuesday 9th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:20 on Monday 8th July 2024
The solution to get this resolved, is still being investigated by the networks team, we will continue to keep you updated on any further updates.
Updated at 08:09 on Monday 8th July 2024
The network engineers are still working on a solution for this fault, we will continue to keep you updated on any new progress.
Updated at 15:04 on Friday 5th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:54 on Friday 5th July 2024
Our network engineers are still investigating this incident. We will provide further updates shortly.
Updated at 08:16 on Friday 5th July 2024
We do apologise for the length of time this is taking to be resolved, our network engineers are working hard to resolve this.
We will continue to keep you updated.
Updated at 10:38 on Thursday 4th July 2024
The network engineers are working to resolve this. We appreciate your patience while the team continues working on this.
Updated at 14:49 on Wednesday 3rd July 2024
The network engineers are working to a resolution for this fault, we will continue to keep keep you updated.
Updated at 08:53 on Wednesday 3rd July 2024
Our Network Engineers are in the process of investigating the fault. Identifying the issue is our priority, and we're working diligently to find a resolution. We will continue to keep you updated.
Updated at 08:21 on Tuesday 2nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:46 on Monday 1st July 2024
Our engineers are working diligently to find a resolution. We will continue to keep you updated.
Updated at 14:42 on Friday 28th June 2024
We apologise for the time it has taken to resolve this issue. Our Network Engineers are still working on an interim solution as quickly as possible. We will keep you updated as soon as we have more information.
Updated at 10:08 on Friday 28th June 2024
Our Engineers are still in the process of putting together a solution for the issue. We are doing our best to expedite this process and we will keep you updated with more information as we receive it. We apologise for any inconvenience caused.
Updated at 11:54 on Thursday 27th June 2024
Our Engineers are still working on an interim solution for the issue. We are doing everything we can to fix the issue as quickly as possible. We will keep you updated with more information regarding progress as we receive it. We apologise for any inconvenience caused.
Updated at 13:45 on Wednesday 26th June 2024
Our Engineers are still working hard to restore the service. This will require further diagnostics, we will continue to keep you updated. We apologise for the inconvenience caused.
Updated at 15:46 on Tuesday 25th June 2024
The engineers are currently working hard to resolve the fault, this will require further diagnostics, we will continue to keep you updated.
Updated at 14:54 on Sunday 23rd June 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 14:41 on Friday 21st June 2024
Our Engineers are still working hard to restore the service. Fixing the fault is our priority, and we're working diligently to resolve the issue as soon as possible. We will update this message as soon as we have more information.
Updated at 14:05 on Friday 14th June 2024
Our team is still working to restore the service and we are doing everything we can to expedite the restoration process. It is a fair bit of work and will take a bit of time to complete so any help to bear with us will be very much appreciated.
Updated at 08:25 on Friday 14th June 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 18:16 on Thursday 13th June 2024
Our Field Engineers have identified the issue and are currently working on repairs. Thank you for your understanding and continued patience. We estimate the repairs to be completed within the next 24 to 48 hours.
Updated at 11:49 on Thursday 13th June 2024
Our Field Engineers are en route to the fault location to conduct a thorough assessment. Rest assured, we're actively working on it. We anticipate completing the assessment within the next 3 to 6 hours.
Updated at 16:54 on Wednesday 12th June 2024
Our Network Engineers are aware of the issue and are currently working on a solution. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 24 to 48 hours.
Updated at 15:35 on Tuesday 11th June 2024
We are currently experiencing network degraded performance affecting SA14 postal codes.
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.