Service Status

Friday 6th December 2024

2:32 am

We've detected an issue that may be affecting your internet service in SA19 9xx. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

8:16 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update is expected in the next 5 hours.

4:21 pm

Our investigation into the issue is ongoing, we haven't yet identified the exact cause. We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update on the 7th December.

Tuesday 10th December 2024

8:32 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 13th December.

Friday 13th December 2024

10:09 am

Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in the next 4 hours.

Monday 16th December 2024

9:56 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 6 hours.

3:07 pm

Our engineers are in your area pinpointing the cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in 24 to 48 hours

Tuesday 17th December 2024

4:19 pm

Our engineers have assessed the fault on-site and determined that additional works are required to restore the service. We will arrange a site visit to complete these works and will notify you once the visit has been scheduled and the engineers have been assigned.

Thursday 19th December 2024

11:53 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd January.

Thursday 2nd January 2025

11:50 am

Our Engineers are now on their way to your area to resolve the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update within the next 24 to 48 hours.

Friday 3rd January 2025

4:10 pm

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 24 to 48 hours.

Monday 6th January 2025

10:01 am

Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in 4 to 6 hours.

Tuesday 7th January 2025

2:13 pm

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 24 to 48 hours.

Wednesday 8th January 2025

12:07 pm

Access for our engineers to visit the fault location has been scheduled for Thursday, 16th January. Further updates will be provided as the engineer visit approaches.

Thursday 16th January 2025

9:27 am

Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in 24 to 48 hours.

Friday 17th January 2025

10:18 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Monday 20th January.

Monday 20th January 2025

2:34 pm

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 24 to 48 hours.

Tuesday 21st January 2025

12:01 pm

Our investigation into the issue is ongoing, but we haven't yet identified the exact cause. Engineers are on their way to your area to find the exact cause of the problem. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update in 24 to 48 hours.

Wednesday 22nd January 2025

7:31 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

Thursday 23rd January 2025

10:04 am

We've requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update in 24 to 48 hours.

Swansea network service status

Monday 27th January 2025 at 09:00 to Monday 27th January 2025 at 13:00

Thursday 30th January 2025 at 09:00 to Thursday 30th January 2025 at 13:00

Thursday 30th January 2025 at 09:05 to Thursday 30th January 2025 at 13:00