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Major Outage
Last update: Friday 26th July 2024 at 18:58
Investigating
Identified
Monitoring
Resolved
Created at 16:48 on Tuesday 23rd July 2024
We are investigating a network incident affecting Staffordshire
Our team is currently working to restore the service. We apologise for any inconvenience. We will provide further updates shortly.
Updated at 18:58 on Friday 26th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details approximately within the next 4 hours.
Updated at 17:09 on Friday 26th July 2024
Our infrastructure partners, are still on site and are carrying out works to repair the fault.
This is currently in progress, we expect a further updates shortly.
Updated at 14:18 on Friday 26th July 2024
Our infrastructure partners, are on site and are carrying out works to repair the fault.
This is currently in progress, we expect a further update in the next 2 hours.
Updated at 10:08 on Friday 26th July 2024
Our infrastructure partners, are still in the process of arranging traffic management in order to carry out works to repair the fault.
This is currently in progress, we expect a further update in the next 2 hours.
Updated at 15:15 on Thursday 25th July 2024
Our infrastructure partners are in the process of arranging traffic management in order to carry out works to repair the fault.
We have been informed that this will start tomorrow (26/07/2024) at 10am.
Further updates will continue to be posted from 10am tomorrow.
Updated at 08:24 on Thursday 25th July 2024
Our infrastructure partners, along with our engineers are currently working to resolve this matter. We expect further updates today regarding the progress of the repair.
We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible.
Updated at 17:48 on Wednesday 24th July 2024
Our infrastructure partners, along with our engineers are currently working to put in place a solution to get this resolved.
We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible.
Updated at 16:14 on Wednesday 24th July 2024
This is still being investigated by our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible.
Updated at 12:37 on Wednesday 24th July 2024
Our infrastructure partners, along with our engineers are currently working to put in place a solution to get this resolved.
We will have a further update in the next 2 hours.
Updated at 10:04 on Wednesday 24th July 2024
This is still being investigated by our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible.
Updated at 08:11 on Wednesday 24th July 2024
Our field engineers have completed an initial assessment and confirmed that there is no issue with our direct equipment. However, they have identified that the disruption originates further back in the network infrastructure, affecting multiple ISPs, including ours.
We are actively collaborating with our infrastructure partners to pinpoint the specific cause and work towards a timely resolution. We understand the inconvenience this may cause and are committed to restoring service as efficiently as possible.
Updated at 19:23 on Tuesday 23rd July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information. We expect to have more details within the next 2 hours.
Updated at 17:25 on Tuesday 23rd July 2024
Our Field Engineers are en route to the fault location to conduct a thorough assessment. Rest assured, we're actively working on it. We anticipate completing the assessment within the next 2 hours.