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At Risk
Last update: Friday 26th July 2024 at 15:57
Investigating
Identified
Monitoring
Resolved
Created at 16:56 on Friday 14th June 2024
Our Network Engineers are aware of the issue affecting Carlisle in the Brampton area and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 24 hours.
Updated at 15:57 on Friday 26th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit. We apologise for any inconvenience caused.
We will continue to keep you updated on any more progress.
Updated at 08:30 on Friday 26th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit. We apologise for any inconvenience caused.
We will continue to keep you updated on any more progress.
Updated at 15:27 on Thursday 25th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 08:44 on Thursday 25th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 20:34 on Wednesday 24th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:12 on Wednesday 24th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 19:39 on Tuesday 23rd July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 16:16 on Tuesday 23rd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:34 on Tuesday 23rd July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 09:17 on Tuesday 23rd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:29 on Monday 22nd July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 14:42 on Sunday 21st July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 14:08 on Saturday 20th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:54 on Friday 19th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 09:45 on Friday 19th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:30 on Friday 19th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:53 on Thursday 18th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 08:39 on Thursday 18th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 20:44 on Wednesday 17th July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 08:21 on Wednesday 17th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 20:05 on Tuesday 16th July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 12:15 on Tuesday 16th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 08:21 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 19:48 on Monday 15th July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 15:52 on Monday 15th July 2024
The scheduling team are still arranging an engineer to access the site where the fault is located.
We will continue to keep you updated.
Updated at 11:33 on Monday 15th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:29 on Monday 15th July 2024
The scheduling team are still arranging an engineer to access the site where the fault is located.
We will continue to keep you updated.
Updated at 16:47 on Friday 12th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:36 on Friday 12th July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 08:19 on Friday 12th July 2024
The scheduling team are still arranging an engineer to access the site where the fault is located.
We will continue to keep you updated.
Updated at 16:49 on Thursday 11th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:16 on Thursday 11th July 2024
We do apologise for the delay with this fault, this has been escalated within the scheduling team, to push for the necessary resource to get this resolved.
We will continue to keep you updated on any more progress.
Updated at 08:04 on Thursday 11th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:08 on Wednesday 10th July 2024
This is being investigated by the scheduling team, who are still working on assigning the necessary resource for an engineer visit.
We will continue to keep you updated on any more progress.
Updated at 08:23 on Tuesday 9th July 2024
This is currently with the scheduling team, who are in the process of arranging the allocation of an engineer.
We will continue to keep you updated on any more progress.
Updated at 12:30 on Monday 8th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:17 on Monday 8th July 2024
The Scheduling team are working hard to assign the necessary resource to resolve this fault.
We will continue to keep you updated on any more progress.
Updated at 15:27 on Friday 5th July 2024
The scheduling team are still arranging an engineer to access the site where the fault is located.
We will continue to keep you updated.
Updated at 13:05 on Friday 5th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:42 on Friday 5th July 2024
Our scheduling team are still working at dispatching an engineer to site. We appreciate your patience while the team continues working on this.
Updated at 12:55 on Thursday 4th July 2024
The scheduling team are in the process of dispatching an engineer to the site. We will continue to keep you updated.
Updated at 08:51 on Thursday 4th July 2024
The scheduling team are still working to allocate the necessary resource to ensure this is resolved.
We will continue to keep you updated on any more progress.
Updated at 12:35 on Wednesday 3rd July 2024
This is still with the scheduling team who are working hard to resolve this.
We will continue to keep you updated.
Updated at 12:39 on Tuesday 2nd July 2024
We have identified the issue and are currently working to secure the necessary resources to resolve it. We appreciate your patience while the team continues working on this.
Updated at 08:29 on Tuesday 2nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 14:51 on Monday 1st July 2024
We do apologise for the length of time your service has been down for, due to the nature of the fault, this will require further engineering works.
We will continue to keep you updated.
Updated at 10:39 on Friday 21st June 2024
Our Field Engineers are scheduled to attend the fault location to conduct a thorough assessment, and if possible restore connectivity on the 28-06-2024 between 00:00 to 05:00 AM. Rest assured, our network engineers are also actively working on the problem remotely in the interim. We will update this message as soon as the onsite assessment has been completed.