Monmouthshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
19 incident updates
Thursday 29th January 2026
8:58 am
Important: Current outage affecting the NP15 area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
7:38 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Friday 30th January 2026
1:00 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
6:53 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
12:12 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
12:34 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
5:36 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
11:28 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
Saturday 31st January 2026
5:27 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
10:03 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
3:02 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
8:05 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
Sunday 1st February 2026
1:22 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
5:57 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
11:04 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
4:19 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
9:13 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
Monday 2nd February 2026
2:15 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
6:34 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
We're sorry it's taking longer than we expected to restore your service. Due to resource availability our closest date to attend to the issue is Monday 2nd February AM.
Our specialist Fibre repair team will attend then to investigate and resolve on the day if possible.
Thank you for your patience and apologies for any inconvenience caused.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
57 incident updates
Tuesday 20th January 2026
3:56 pm
Important: Current outage affecting NP7 8**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
4:14 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
10:15 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Wednesday 21st January 2026
4:12 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
9:18 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
2:15 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
8:10 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Thursday 22nd January 2026
2:12 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding
7:06 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
12:35 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
6:25 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Friday 23rd January 2026
12:22 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
6:14 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
11:08 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
5:07 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
11:25 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Saturday 24th January 2026
6:19 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
11:31 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
4:37 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
10:30 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Sunday 25th January 2026
4:04 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
9:00 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
1:57 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
7:46 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Monday 26th January 2026
1:46 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
7:02 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
11:48 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
4:59 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
10:17 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Tuesday 27th January 2026
3:38 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
8:32 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
1:34 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
7:38 pm
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Wednesday 28th January 2026
12:59 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
5:41 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
10:48 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
3:35 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
10:14 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Thursday 29th January 2026
3:58 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
10:01 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
4:18 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
10:25 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Friday 30th January 2026
4:59 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
10:56 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
4:01 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
9:53 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Saturday 31st January 2026
3:48 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
8:54 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
12:58 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
6:17 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Sunday 1st February 2026
12:30 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
6:46 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
11:48 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
4:28 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
9:16 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Monday 2nd February 2026
2:23 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
6:38 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
25 incident updates
Friday 23rd January 2026
5:52 pm
Important: Current outage affecting the LD3 area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 24 hours
6:38 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
Saturday 24th January 2026
12:40 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
7:02 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
12:52 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
6:05 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
11:55 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
Sunday 25th January 2026
5:25 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
10:12 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
3:03 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
8:59 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
Monday 26th January 2026
3:00 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
7:50 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
12:48 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
5:03 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
10:20 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
Tuesday 27th January 2026
3:39 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
8:33 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
1:24 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to liaise with our contactors. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, in order to complete the work, we need to liaise with our contactors. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
7:18 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
Wednesday 28th January 2026
12:26 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
5:33 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, to complete the work, we need to liaise with Openreach. As soon as we can arrange an urgent visit with them, we will advise of updated resolution times.
We appreciate your patience and thank you for your understanding.
10:47 am
UPDATE: The reported issue in LD3 has now been fixed but remains at risk.
We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
3:20 pm
UPDATE: The reported issue in LD3 has now been fixed but remains at risk.
We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be restored. However, your service remains at risk due to a pole in need of replacing by Open Reach. We will provide further updates accordingly
If you are still offline, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
6:17 pm
RESOLVED: The reported issue in LD3 has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.