Monmouthshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Monday 8th December 2025
1:43 pm
Important: Current outage affecting NP8 1**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
2:26 pm
RESOLVED: The reported issue in NP8 1** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Monday 10th November 2025 at 09:00 to Monday 10th November 2025 at 16:00
"Planned Maintenance: 10th November 2025 between 09:00 and 16:00 in the Llangwm region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance
Tuesday 9th December 2025 at 00:39 to Tuesday 9th December 2025 at 05:59
Urgent Planned Maintenance: 09-12-25 00:00 - 06:00
Monmouthshire area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Software upgrades
Monmouthshire area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Software upgrades
Scheduled Maintenance
Tuesday 9th December 2025 at 00:00 to Tuesday 9th December 2025 at 05:59
Urgent Planned Maintenance: 09-12-25 00:00 - 06:00
Monmouthshire area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Software upgrades
Monmouthshire area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Software upgrades
Scheduled Maintenance
Tuesday 9th December 2025 at 00:01 to Tuesday 9th December 2025 at 05:56
Urgent Planned Maintenance: 09-12-25 00:00-06:00
Monmouthshire area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Configuration changes to improve capacity
Monmouthshire area
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Configuration changes to improve capacity