Monmouthshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
35 incident updates
Friday 5th September 2025
7:31 pm
Important: Current outage affecting NP8 1**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
Friday 19th September 2025
2:10 am
UPDATE: We're sorry but we need to reschedule
Unfortunately, despite our engineers working hard to try to resolve the issue affecting your service, we need to reschedule completion of the works.
We apologise for any inconvenience this may cause.
We will provide an update with further information and the rescheduled date and time as soon as possible.
Unfortunately, despite our engineers working hard to try to resolve the issue affecting your service, we need to reschedule completion of the works.
We apologise for any inconvenience this may cause.
We will provide an update with further information and the rescheduled date and time as soon as possible.
Scheduled Maintenance
Thursday 25th September 2025 at 07:00 to Thursday 25th September 2025 at 16:30
Planned Maintenance: 25th September 2025 between 08:00 and 17:30 in the Gwent, Monmouthshire and Powys regions.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance
Monday 22nd September 2025 at 07:59 to Wednesday 24th September 2025 at 16:00
Planned Maintenance: From 22nd September to the 24th September in the Monmouthshire region between 09:00 and 17:00
We need to perform some essential maintenance on our network which will affect your broadband service intermittently during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
We need to perform some essential maintenance on our network which will affect your broadband service intermittently during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul