Monmouthshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Major Outage
Investigating
Identified
Monitoring
Resolved
2 incident updates
Sunday 16th November 2025
10:45 am
Important: Current outage affecting the NP7 area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
12:29 pm
RESOLVED: The reported issue in NP7 area has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Monday 10th November 2025 at 09:00 to Monday 10th November 2025 at 16:00
"Planned Maintenance: 10th November 2025 between 09:00 and 16:00 in the Llangwm region.
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Backhaul Upgrade
Scheduled Maintenance
Thursday 20th November 2025 at 08:00 to Thursday 20th November 2025 at 17:00
Planned Maintenance: 20-11-2025 08:00 - 17:30
LD3 7** Area
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Essential fibre repairs
LD3 7** Area
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be affected intermittently for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Essential fibre repairs