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Partial Outage
Last update: Friday 26th July 2024 at 11:01
Investigating
Identified
Monitoring
Resolved
Created at 17:17 on Tuesday 25th June 2024
Our Network Engineers are aware of the issue affecting Long Barn and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 24 hours.
Updated at 11:01 on Friday 26th July 2024
We are still working to resolve the issue. We are in the process of arranging the necessary resources to resolve this. We apologise for the inconvenience and thank you for your patience as we work to coordinate this.
Updated at 08:29 on Friday 26th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 15:26 on Thursday 25th July 2024
This is still with the scheduling team, further engineering works will be required to resolve this fault.
We will continue to keep you updated on the progress of this.
Updated at 08:43 on Thursday 25th July 2024
We are still in the process of investigating the network incident. We will provide further updates as soon as they become available.
Updated at 20:37 on Wednesday 24th July 2024
We are still working to resolve the issue. We are in the process of arranging the necessary resources to resolve this. We apologise for the inconvenience and thank you for your patience as we work to coordinate this.
Updated at 14:30 on Wednesday 24th July 2024
This is still with the scheduling team, further engineering works will be required to resolve this fault.
We will continue to keep you updated on the progress of this.
Updated at 09:26 on Wednesday 24th July 2024
We are still working to resolve the issue. Further engineering works will be required to resolve this and we are in the process of arranging the necessary resources. We apologise for the inconvenience and thank you for your patience as we work to coordinate this.
Updated at 12:18 on Tuesday 23rd July 2024
This is still with the scheduling team, further engineering works will be required to resolve this fault.
We will continue to keep you updated on the progress of this.
Updated at 08:30 on Tuesday 23rd July 2024
We are still working to resolve the issue. We are in the process of arranging the necessary resources to resolve this. We apologise for the inconvenience and thank you for your patience as we work to coordinate this.
Updated at 14:49 on Monday 22nd July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 15:01 on Sunday 21st July 2024
Our Network Engineers have identified the issue and are currently still investigating the incident. We will provide further updates shortly.
Thank you for your understanding and continued patience.
Updated at 14:16 on Saturday 20th July 2024
This is still with the scheduling team, further engineering works will be required to resolve this fault.
We will continue to keep you updated on the progress of this.
Updated at 15:59 on Friday 19th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 09:46 on Friday 19th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 12:56 on Thursday 18th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 08:46 on Thursday 18th July 2024
Our Field Engineers are in the process of investigating the fault on site. Identifying the issue is our priority, and we're working diligently to find a resolution. We plan to provide an update on the diagnosis within the next 2 hours.
Updated at 08:36 on Thursday 18th July 2024
We are still working to resolve the issue. We will provide further updates shortly.
Updated at 20:35 on Wednesday 17th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 08:42 on Wednesday 17th July 2024
Access for Our Field Engineers has been arranged for Wednesday 17th July, further updates will follow on that day as soon as the engineers have been dispatched.
Updated at 08:29 on Wednesday 17th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 20:18 on Tuesday 16th July 2024
Our Network Engineers have identified the issue and are currently still investigating the incident. We will provide further updates shortly.
Thank you for your understanding and continued patience.
Updated at 12:26 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 10:15 on Tuesday 16th July 2024
This will require further engineering works to resolve this, our scheduling team are working to arrange access to the affected network equipment on private property. We appreciate your patience as we coordinate this process.
Updated at 08:19 on Tuesday 16th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 19:42 on Monday 15th July 2024
Our Network Engineers have identified the issue and are currently still investigating the incident. We will provide further updates shortly.
Thank you for your understanding and continued patience.
Updated at 15:12 on Monday 15th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information.
Updated at 11:14 on Monday 15th July 2024
Our Field Engineers are on site, investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information.
Updated at 08:12 on Monday 15th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 16:46 on Friday 12th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 11:35 on Friday 12th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:17 on Friday 12th July 2024
We are in the process of dispatching an engineer to the site. We will provide further updates shortly.
Updated at 16:48 on Thursday 11th July 2024
This is still with our scheduling team, who are working to arrange access to the affected network equipment on private property. We appreciate your patience as we coordinate this process.
Updated at 11:28 on Thursday 11th July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 08:19 on Thursday 11th July 2024
This is still with the scheduling team, further engineering works will be required to resolve this fault.
We will continue to keep you updated on the progress of this.
Updated at 14:47 on Wednesday 10th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process.
Updated at 09:27 on Tuesday 9th July 2024
Access for Our Field Engineers has been arranged for Wednesday 10th July, further updates will follow on that day as soon as the engineers have been dispatched.
Updated at 10:12 on Monday 8th July 2024
Access for Our Field Engineers has been arranged for Wednesday 10th July, further updates will follow on that day as soon as the engineers have been dispatched.
Updated at 15:12 on Friday 5th July 2024
Access for Our Field Engineers has been arranged for Wednesday 10th July, further updates will follow on that day as soon as the engineers have been dispatched.
Updated at 12:09 on Friday 5th July 2024
Access is still being arranged by the scheduling team for where the equipment is located, we will keep you updated on the progress of arranging this site visit.
Updated at 08:29 on Friday 5th July 2024
This is still with our scheduling team, who are working to arrange access to the affected network equipment on private property. We appreciate your patience as we coordinate this process.
Updated at 12:13 on Thursday 4th July 2024
Our team is currently working diligently to resolve the issue, including gaining access to the affected network equipment on private property. We appreciate your patience as we coordinate this process.
Updated at 08:26 on Thursday 4th July 2024
Our Network team is in the process of investigating the fault. Identifying the issue is our priority, and we're working diligently to find a resolution. We will continue to keep you updated.
Updated at 09:00 on Wednesday 3rd July 2024
Our Network Engineers are investigating the fault to determine the root cause. We'll keep you updated as soon as we have more information.
Updated at 08:25 on Tuesday 2nd July 2024
We are still investigating an incident. We will provide further updates shortly.
Updated at 09:23 on Monday 1st July 2024
Our Network Engineers have identified the issue and are currently working remotely to investigate this further. Thank you for your understanding and continued patience. We will continue to keep you updated.
Scheduled Maintenance
Wednesday 10th July 2024 at 14:00 to Wednesday 10th July 2024 at 18:00
We will be performing scheduled maintenance affecting the Monmouth Area.
on 10-07-2024 between 14:00 and 18:00. During this time, users can expect a partial outage or degraded performance. Services will be restored once maintenance is complete.
Scheduled Maintenance
Monday 5th August 2024 at 10:00 to Monday 5th August 2024 at 17:00
We will be performing scheduled maintenance affecting Monmouthshire area
on 05-08-24 10:00 to 17:00 During this time, users can expect full loss of service for some of this time.
Scheduled Maintenance
Monday 5th August 2024 at 10:00 to Monday 5th August 2024 at 17:00
We will be performing scheduled maintenance affecting Monmouthshire area
on 05-08-24 10:00 to 17:00 During this time, users can expect full loss of service for some of this time.