Monmouthshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
12 incident updates
Tuesday 20th January 2026
3:56 pm
Important: Current outage affecting NP7 8**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
Friday 23rd January 2026
12:22 am
Update: Service disruption due to adverse weather
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Current adverse weather conditions in the area are causing disruption, and your service may be intermittent during this time. We will continue to monitor the situation closely and provide a further update as soon as conditions allow us to give a clearer resolution time.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
57 incident updates
Friday 9th January 2026
11:21 am
Important: Current outage affecting NP15
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
Friday 23rd January 2026
12:25 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Thursday 22nd January 2026
6:08 pm
Important: Current outage affecting NP7 8**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
Friday 23rd January 2026
12:16 am
RESOLVED: The reported issue in NP7 8** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 20th January 2026
10:52 pm
Important: Current outage affecting NP25 5**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
8:09 am
RESOLVED: The reported issue in NP25 5** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.