Stirling network service status

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update is expected on 10 December.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update is expected on 11 December.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update is expected on 17 December.

We are currently in the process of scheduling engineers to visit your area to help pinpoint the problem. We will keep you informed once the visit has been arranged, with our next update expected within the next 24 to 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 5 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected 24 to 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on the 3rd January.

Our investigation into the issue is ongoing, but we have not yet identified the exact cause. We are currently in the process of requesting access to the site in question to conduct further investigations. Please rest assured that we are doing everything we can to restore your service as quickly as possible. We will provide additional information as soon as we have more details. Expect our next update within the next 24 to 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 24 to 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Monday 13th January.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Friday 17th January.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected
on Friday 24th January.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Monday, 3 Feb 2025.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Monday 10th February.

We apologise for the delay. This issue remains open and is still being actively addressed. Regular updates will continue to be provided. For more details, please refer to our previous updates.

The delay is due to difficulties in reaching the Point of Contact (POC). We are actively working to resolve this and will provide further updates as soon as there are meaningful developments.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in the next 24 - 48 hours.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected on Monday 17th February.

We apologise for the delay. This issue remains open and is still being actively addressed. Regular updates will continue to be provided. For more details, please refer to our previous updates.

We are actively working to resolve this and will provide further updates as soon as there are meaningful developments.

Dear customer,

We're aware of an ongoing issue that has been affecting your broadband service since December. Our engineers have been on-site to assess the situation but have identified that we need to agree additional access to private land in order to complete the work. Unfortunately, obtaining this agreement is taking longer than anticipated and has resulted in unexpected delays.

We are working hard to try and agree a suitable resolution with the land owner to urgently schedule an agreed date for this work to be completed and will provide further updates as soon as possible.

We sincerely apologise for any inconvenience caused and thank you for your understanding and continued support.

Best wishes,
Voneus

Access issues have now been resolved and we've now requested engineers to be sent to your area to help pinpoint the problem. We'll keep you updated once a visit has been arranged. Expect our next update on the 4th of March 2025.

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected Friday 7th March.

Update: Unforeseen delay to completion of works


We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

The next update is expected on Friday 14th March.


Thank you for your understanding.

Update: Unforeseen delay to completion of works


We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.


The next update is expected on Monday 17th March.



Thank you for your understanding.

Update: Unforeseen delay to completion of works


We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Expect our next update on Wednesday 19th March.



Thank you for your understanding.

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of the parts they require. We will provide a further update on expected resolution times as soon as we have more information.

Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, our engineers are currently unable to complete the work due to an issue with the availability of the parts they require. We will provide a further update on expected resolution times as soon as we have more information.

We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Next update expected on Tuesday the 22nd of April.