Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 9th December 2025
8:48 am
Important: Current outage affecting SY9 5**
Update: 3rd party outage
Our engineers have identified the cause of the issue is the result of a power cut by National Grid. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
We apologise for any inconvenience caused.
Update: 3rd party outage
Our engineers have identified the cause of the issue is the result of a power cut by National Grid. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
We apologise for any inconvenience caused.
10:25 pm
Update: 3rd party outage
Our engineers have identified the cause of the issue is the result of a power cut by National Grid. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
We apologise for any inconvenience caused.
Our engineers have identified the cause of the issue is the result of a power cut by National Grid. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
We apologise for any inconvenience caused.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
4 incident updates
Tuesday 9th December 2025
7:49 am
Important: Current outage affecting SY21, SY11, SY5
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
10:44 pm
Update: Adverse weather is delaying restoration.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, the current weather conditions are affecting the connection, which is slowing progress on restoring your service.
We appreciate your patience and will provide more information on expected resolution times as soon as we can.
We're sorry it's taking longer than we expected to restore your service. Unfortunately, the current weather conditions are affecting the connection, which is slowing progress on restoring your service.
We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 9th December 2025
10:57 am
Important: Current outage affecting SY7 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
Wednesday 10th December 2025
12:22 am
RESOLVED: The reported issue in SY7 9** has now been fixed
We are pleased to confirm that your service has been restored. However, additional work may still be required tomorrow.
Thank you for your patience and understanding.
We are pleased to confirm that your service has been restored. However, additional work may still be required tomorrow.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Tuesday 9th December 2025
10:59 am
Important: Current outage affecting SY15 area
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
12:09 pm
RESOLVED: The reported issue in SY15 area has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Tuesday 9th December 2025
10:47 am
Important: Current outage affecting SY7 8** postal area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
11:07 am
RESOLVED: The reported issue in SY7 8** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.