Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
8 incident updates
Wednesday 6th August 2025
10:34 am
Important: Current outage affecting SY7 9
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
10:32 pm
Planned Maintenance: 08.08.2025 - SY7 9
00:00 AM - 01:00 AM
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above.
Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Change
00:00 AM - 01:00 AM
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above.
Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Change
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Thursday 7th August 2025
3:52 pm
Important: Current network issue affecting the SY7 and SY9 area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
10:37 pm
Planned Maintenance: 8 August 2025 - SY7 and SY9 areas
Between the times of 00:00:00 - 01:00:00
We need to perform some essential maintenance on our network, which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes
Between the times of 00:00:00 - 01:00:00
We need to perform some essential maintenance on our network, which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes
Degraded Performance
Investigating
Identified
Monitoring
Resolved
123 incident updates
Wednesday 9th July 2025
12:50 pm
Important: Current outage affecting SY7 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
Friday 8th August 2025
12:09 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Thursday 7th August 2025
1:05 pm
Important: Current network issue affecting the SY5 0** area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
Friday 8th August 2025
12:36 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Thursday 7th August 2025
2:00 pm
Important: Current outage affecting SY6 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
6:43 pm
RESOLVED: The reported issue in SY6 6** has now been fixed however services remain at the risk of dropping.
We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your understanding.
We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
3 incident updates
Thursday 7th August 2025
2:08 pm
Important: Current outage affecting the SY5, SY7 and SY9 area.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
6:49 pm
RESOLVED: The reported issue in the SY5, SY7 and SY9 area has now been fixed however services remain at the risk of dropping.
We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your understanding.
We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your understanding.