Shropshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Partial Outage
Investigating
Identified
Monitoring
Resolved

2 incident updates

Monday 31st March 2025
8:20 am
Important: Current outage affecting WV16 6**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update by 5pm

10:46 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

2 incident updates

Monday 31st March 2025
1:26 pm
We are currently experiencing network degraded performance affecting the WV16, SY8 and SY7 areas. We're doing everything we can to restore your service as quickly as possible. We'll provide more information soon. Expect our next update by 5pm.

1:43 pm
Urgent Planned Maintenance: 01-04-2025 affecting the WV16, SY8 and SY7 areas

00:00 -01:00

We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.

Reason for maintenance: Identified fault causing degraded performance.
Partial Outage
Investigating
Identified
Monitoring
Resolved

3 incident updates

Wednesday 19th March 2025
4:09 pm
Important: Current outage affecting SY6 7**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update in 24 to 48 hours

Tuesday 25th March 2025
10:17 am
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. Unfortunately. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Scheduled Maintenance

Monday 31st March 2025 at 23:00 to Tuesday 1st April 2025 at 01:00

We are conducting essential maintenance on our network, which will impact your broadband service in the SY7 postcode area during the specified time frame. Unfortunately, your broadband connection may be down for the entire duration of this maintenance. We sincerely apologize for any inconvenience this may cause.
Scheduled Maintenance

Monday 31st March 2025 at 23:00 to Tuesday 1st April 2025 at 00:00

Urgent Planned Maintenance: 01-04-2025 affecting the WV16, SY8 and SY7 areas

00:00 -01:00

We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.

Reason for maintenance: Identified fault causing degraded performance.