Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
16 incident updates
Wednesday 22nd October 2025
7:21 pm
Important: Current outage affecting WV16 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
9:53 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
4 incident updates
Saturday 25th October 2025
5:21 pm
Important: Current outage affecting SY5 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
12:09 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
9 incident updates
Friday 24th October 2025
11:07 am
Important: Current outage affecting the SY6 6** and SY6 7** areas.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
9:50 am
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
6 incident updates
Friday 24th October 2025
12:46 pm
Important: Current outage affecting SY5 8xx
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
11:30 am
Urgent Planned Maintenance: 28 October 2025 SY5 8xx
10:00 AM to 12:00 PM
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul
10:00 AM to 12:00 PM
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Known fault with backhaul