Shropshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance
Investigating
Identified
Monitoring
Resolved

26 incident updates

Wednesday 9th July 2025
3:33 pm
Important: Current outage affecting SY5 9**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

5:35 pm
UPDATE: We're sorry but we need to reschedule

Unfortunately, despite our engineers working hard to try to resolve the issue affecting your service, we need to reschedule completion of the works.

We apologise for any inconvenience this may cause.

We will provide an update with further information and the rescheduled date and time as soon as possible
Degraded Performance
Investigating
Identified
Monitoring
Resolved

26 incident updates

Wednesday 9th July 2025
12:50 pm
Important: Current outage affecting SY7 9**

We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.

Expect our next update within the next 6 hours.

5:36 pm
Update: Unforeseen delay to completion of works

We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.

Thank you for your understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved

21 incident updates

Thursday 10th July 2025
5:25 pm
Important: Current outage affecting SY9 5** We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update 24-48 hours.

7:16 pm
RESOLVED: The reported issue in SY9 5** has now been fixed We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com. Thank you for your patience and understanding.
Scheduled Maintenance

Thursday 24th July 2025 at 07:55 to Thursday 24th July 2025 at 15:55

Planned Maintenance: 24th July 2025 at Aston Hill Cottage
From 09:00 until 17:00

We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Third party contractor work required