Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 2nd December 2025
8:12 am
Important: Current outage affecting SY5 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours.
1:22 pm
Update: 3rd Party Outage
Our engineers have identified that the cause of the issue is a power cut by National Grid.
The expected resolution time is between 16:30 and 17:30.
We appreciate your patience and will provide further updates as soon as we can.
We apologise for any inconvenience caused.
Our engineers have identified that the cause of the issue is a power cut by National Grid.
The expected resolution time is between 16:30 and 17:30.
We appreciate your patience and will provide further updates as soon as we can.
We apologise for any inconvenience caused.
At Risk
Investigating
Identified
Monitoring
Resolved
6 incident updates
Monday 1st December 2025
1:57 pm
Important: Current outage affecting Visual Works - SY8 2**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update with the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update with the next 6 hours.
1:43 pm
RESOLVED: The reported issue for Visual Works - SY8 2** has now been fixed.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.