Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Saturday 29th November 2025
4:38 pm
Important: Current outage affecting WV16 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in the next 6 hours.
4:49 pm
Urgent Planned Maintenance: 30-11-2025 - WV16 6**
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Saturday 29th November 2025
1:49 pm
Important: Current outage affecting SY5 and SY0
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next few hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next few hours.
2:38 pm
RESOLVED: The reported issue in SY5 and SY0 has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Saturday 29th November 2025
2:40 pm
Important: Current outage affecting WV16 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
3:09 pm
RESOLVED: The reported issue in WV16 6** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Saturday 29th November 2025
3:41 pm
Important: Current outage affecting SY9 5**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next few hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next few hours.
3:54 pm
RESOLVED: The reported issue in SY9 5** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Major Outage
Investigating
Identified
Monitoring
Resolved
8 incident updates
Friday 28th November 2025
12:44 pm
Important: Current outage affecting SY5 0**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within 6 hours.
1:25 pm
RESOLVED: The reported issue in SY5 0** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Sunday 30th November 2025 at 00:00 to Sunday 30th November 2025 at 06:00
Urgent Planned Maintenance: 30.11.2025 in WV16 6**
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes
00:00 - 06:00
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologise for any inconvenience this may cause.
Reason for maintenance: Equipment Configuration Changes