Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Wednesday 24th December 2025
12:25 pm
Important: Current outage affecting SY7 8xx
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 4 to 6 hours.
6:21 pm
Planned Maintenance: 30 December 2025 in the area of SY7
between the times of 00:00 AM and 06:00 AM
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologies for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
between the times of 00:00 AM and 06:00 AM
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologies for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
Degraded Performance
Investigating
Identified
Monitoring
Resolved
5 incident updates
Monday 22nd December 2025
3:48 am
Important: Current outage affecting SY7 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next few hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next few hours.
12:04 pm
Planned Maintenance: 30-12-2025 affecting SY7 9**
10:00am-12:00pm
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Resolve cable issue.
10:00am-12:00pm
We need to perform some essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Resolve cable issue.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Sunday 28th December 2025
9:22 am
Important: Current outage affecting WV16 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
3:45 pm
RESOLVED: The reported issue in WV16 6** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues, please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Scheduled Maintenance
Tuesday 30th December 2025 at 00:00 to Tuesday 30th December 2025 at 06:00
Planned Maintenance: 30 December 2025 in the area of SY7
between the times of 00:00 AM and 06:00 AM
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologies for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade
between the times of 00:00 AM and 06:00 AM
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband is likely to be down for the duration of this period. We apologies for any inconvenience this may cause.
Reason for maintenance: Equipment Upgrade