Shropshire network service status
If your issue is not listed, please call our support team on 0333 880 4141
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 27th January 2026
7:21 am
Important: Current outage affecting SY5 9**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours
6:31 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
6 incident updates
Monday 26th January 2026
1:29 pm
Important: Current outage affecting SY15 6**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update in 6 hours.
6:30 pm
Update: Unforeseen delay to completion of works
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
We're sorry it's taking longer than we expected to restore your service. We appreciate your patience and will provide more information on expected resolution times as soon as we can.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
1 incident update
Tuesday 27th January 2026
4:43 pm
Important: Current outage affecting SY5 area
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update 6 hours.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
2 incident updates
Tuesday 27th January 2026
8:14 pm
Urgent Planned Maintenance: Date: 27 January 2026
Area: SY7 8xx
Time: 20:30 pm till 9:00pm
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Changes
Area: SY7 8xx
Time: 20:30 pm till 9:00pm
We need to perform some urgent essential maintenance on our network which will affect your broadband service during the time period stated above. Your broadband service may be affected intermittently during this period.
We apologise for any inconvenience this may cause.
Reason for maintenance: Frequency Changes
8:52 pm
RESOLVED: The reported issue in SY7 8xx has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
Degraded Performance
Investigating
Identified
Monitoring
Resolved
3 incident updates
Tuesday 27th January 2026
7:44 am
Important: Current outage affecting SY8 2**
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information.
Expect our next update within the next 6 hours.
5:04 pm
RESOLVED: The reported issue in SY8 2** has now been fixed
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.
We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com.
Thank you for your patience and understanding.