Shropshire network service status

If your issue is not listed, please call our support team on 0333 880 4141

Degraded Performance

Last update: Wednesday 10th July 2024 at 13:46

Investigating
Identified
Monitoring
Resolved

Created at 13:35 on Monday 20th May 2024

We are currently experiencing network degraded performance affecting SY7 8
Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Updated at 13:46 on Wednesday 10th July 2024

We will be performing scheduled maintenance affecting SY7 8**
on 16-07-2024 between 00:00-06:00am. During this time, users can expect partial outage.
Partial Outage

Last update: Monday 15th July 2024 at 08:40

Investigating
Identified
Monitoring
Resolved

Created at 14:42 on Monday 8th July 2024

Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 1 hr.

Updated at 08:40 on Monday 15th July 2024

Our Networks team is in the process of investigating the fault. Identifying the issue is our priority, and we're working diligently to find a resolution. We will continue to keep you updated on any new developments.
Partial Outage

Last update: Monday 15th July 2024 at 08:48

Investigating
Identified
Monitoring
Resolved

Created at 09:13 on Wednesday 3rd July 2024

Our Network Engineers are aware of the issue and are currently investigating the cause. We appreciate your patience as we work to resolve this. We aim to provide an update within the next 1 hr.

Updated at 08:48 on Monday 15th July 2024

This is currently with the scheduling team who are working to arrange the necessary resource to resolve this.

We will continue to keep you updated.
Major Outage

Last update: Sunday 7th July 2024 at 10:52

Investigating
Identified
Monitoring
Resolved

Created at 09:36 on Sunday 7th July 2024

We are investigating a network incident. Our team is currently working to restore the service.

We apologise for any inconvenience.

We will provide further updates shortly.

Updated at 10:52 on Sunday 7th July 2024

We're pleased to inform you that the issue has been resolved, and all services are now restored to normal. Thank you for your patience and understanding. Services have been fully restored as of 10:29.
Major Outage

Last update: Wednesday 10th July 2024 at 09:02

Investigating
Identified
Monitoring
Resolved

Created at 08:38 on Wednesday 10th July 2024

We are investigating a network incident affecting postcodes SY8 *** SY7 *** WB16 *** TF13 *** SY6 ***
Our team is currently working to restore the service. We apologise for any inconvenience.
We will provide further updates shortly.

Updated at 09:02 on Wednesday 10th July 2024

Great news! The services at SY8 *** SY7 *** WB16 *** TF13 *** SY6 *** are now back online.
If your broadband is still down, then please contact the support team on either 0333 880 4141 or helpdesk@voneus.com. Thank you.
Scheduled Maintenance

Thursday 18th July 2024 at 00:00 to Thursday 18th July 2024 at 06:00

We will be performing scheduled maintenance affecting SY5 0**
on 18-07-24 00:00 - 06:00. During this time, users can expect partial outage.
Scheduled Maintenance

Thursday 18th July 2024 at 00:00 to Thursday 18th July 2024 at 06:00

We will be performing scheduled maintenance affecting SY10 9**
on 18-07-24 00:00 - 06:00. During this time, users can expect partial outage.
Scheduled Maintenance

Thursday 18th July 2024 at 00:00 to Thursday 18th July 2024 at 06:00

We will be performing scheduled maintenance affecting SY6 7**
on 18-07-24 00:00 - 06:00. During this time, users can expect partial outage.
Scheduled Maintenance

Thursday 18th July 2024 at 00:00 to Thursday 18th July 2024 at 06:00

We will be performing scheduled maintenance affecting SY5 0**
on 18-07-24 00:00 - 06:00. During this time, users can expect partial outage.
Scheduled Maintenance

Thursday 18th July 2024 at 00:00 to Thursday 18th July 2024 at 06:00

We will be performing scheduled maintenance affecting SY6 7**
on 18-07-24 00:00 - 06:00. During this time, users can expect partial outage.