Service Status

Friday 11th April 2025

4:50 pm

Important: Current outage affecting KA27 8** We've detected an issue that may be affecting your internet service. Our team is investigating the situation to determine the cause. We'll share more details once we have further information. Expect our next update within the next 24 - 48 hours.

Saturday 12th April 2025

8:20 am

We're sorry, there has been a delay. This issue remains open and is ongoing - regular updates will continue to be provided. You can find more information about the issue in our previous updates. Next update expected in 24-48 hours

Tuesday 15th April 2025

9:47 am

We are aware of an outage affecting your area. Our engineers are currently on route to investigate the issue further. More information will be provided as soon as it becomes available. We apologise for any inconvenience caused. Expect our next update within the next 24 - 48 hours

Wednesday 16th April 2025

3:44 pm

Update: Unforeseen delay to completion of works We're sorry it's taking longer than we expected to restore your service. Unfortunately, we're currently unable to access the site to complete the work. We are working to resolve this issue as soon as possible. We appreciate your patience and will provide more information on expected resolution times as soon as we can. Thank you for your understanding. Expect our next update within the next 24 - 48 hours

Thursday 17th April 2025

9:42 am

RESOLVED: The reported issue in KA27 8** has now been fixed We are pleased to confirm that your service should now be fully restored. Should you still have any issues please call us on 0333 880 4141 or email helpdesk@voneus.com. Thank you for your patience and understanding.

North Ayrshire network service status